Sr. Manager, Global Technical Support (Call Recording & Analytics)

Confirmed live in the last 24 hours

Smarsh

Compensation

$136k - $175k/per-year-salary

Atlanta

On-site

Posted December 10, 2025

Job Description

Who are we?

Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008.

Summary

As a Senior Manager, Global Technical Support for Smarsh Call Recording & Analytics, you will be part of our global support leadership team, providing leadership to a global team that ensures our customers receive prompt and effective assistance with technical issues related to our products and services. You will own support delivery, customer satisfaction, and service excellence strategy and execution for your team. Key focus areas include SLA adherence related to response and resolution, support readiness, and team development. In this role you will collaborate closely with Smarsh cross-functional leadership, especially product and sales to ensure product supportability, drive resolution of escalated issues and related customer communications, and promote awareness and adoption of self-service offerings to leverage knowledge reuse and rapid resolution.

How will you contribute?

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