Technical Support Senior Analyst - Evernorth - Remote

Ready to own the automation behind compliant, client‑facing policies and certificates? We’re hiring a Technical Support Senior Analyst to automate and maintain the Document Source Tool (DST) supporting client policies and customer booklets and certificates. You’ll partner with regulatory and product teams to define system requirements—including state and federal compliance and product enhancements—and develop solutions that automate complex manual processes. You’ll work across multiple authoring systems and primarily support a Cigna custom-built platform using Boolean (“if/then/else”) logic trees interfacing with MS Word. You’ll also provide technical and training support to non-Facets Contract Analysts.

What you’ll do:

• Ensure all content is accurate and compliant with product and regulatory requirements

• Review state and federal legislation, product enhancements, and miscellaneous text from the State Filing team and enter updates into the DST system

• Automate, code, and test language updates for the non‑Facets DST system, including impact analysis and ePro‑to‑DST variable mapping

• Perform user acceptance and system acceptance testing to support scheduled monthly system releases

• Contribute to operational and efficiency initiatives, including coding and testing

• Support Contract Analysts with technical and training advice related to the DST System

What you’ll need to do the job:

• High school diploma or GED, required; bachelor’s degree preferred

• Solid understanding of health plan products, benefits, funding types and other healthcare industry concepts and terminology, required

• Knowledge of contract production using the DST System (Document Source Tool), highly preferred

• Technical and navigational proficiency in the Microsoft Office suite (Excel, Outlook, Word) required; PowerPoint and Access preferred

• Specific proficiency in MS Word, with emphasis on styles and formatting, preferred

• Working knowledge of Basic Logical Coding Concepts, preferred

• Excellent attention to detail with strong analytical and problem‑solving skills to support testing, implementation planning, and defect troubleshooting, required

• Strong organizational skills for tracking progress across multiple projects, required

• Demonstrates excellent communication and interpersonal skills, required

• Ability to work effectively in a fast‑paced, complex environment while delivering high‑quality results and meeting project deliverables, required

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an annual salary of 62,100 - 103,500 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, click here.

About The Cigna Group

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance.  Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.