Manager Engineering Service Delivery and Client Service

Confirmed live in the last 24 hours

Compeer Financial

Compensation

$94,400 - $142,900/year

MN-Mankato; WI-Prairie du Sac; IL-Bloomington; MN-Lakeville; WI-Sun Prairie; Open to any Compeer location

Hybrid

Posted April 15, 2026

Job Description

Empowered to live. Inspired to work.
Compeer Financial is a member-owned cooperative located in Illinois, Minnesota and Wisconsin. We bring together team members with a variety of backgrounds and experiences to help provide financial services to support agriculture and rural communities. Join us in a culture that not only promotes meaningful work and professional development, but provides a flexible, hybrid work environment and excellent benefits, which empower you to thrive both personally and professionally.

How we support you:

Hybrid model – up to 50% work from home
Flexible schedules including ample flexibility in the summer months
Up to 9% towards 401k (3% fixed Compeer contribution plus up to 6% match)
Benefits: medical, dental, vision, HSA/FSA, life & AD&D insurance, short-term and long-term disability, wellness program & EAP
Vacation, sick leave, holidays/floating holidays, parental leave, and volunteer paid time off
Learning and development programs
Mentorship programs
Cross-functional committee opportunities (i.e. Inclusion Council, emerging professional groups, etc.)
Professional membership/certification reimbursement and more!

Casual/seasonal & intern team members are not eligible for benefits except for state-mandated programs.

To learn more about Compeer Financial visit www.compeer.com/careers.

Where you will work:
This position offers a hybrid work option up to 50% remote and is open to any Compeer office location in Illinois, Minnesota and Wisconsin.

The contributions you will make:

This position is responsible for leading the day-to-day delivery, reliability, and performance of BT services that directly support end users and clients across the organization. Ensures exceptional customer experience through the planning, provisioning, and operation of IT services, including the Service Desk, Help Desk, Client Experience Monitoring, End User Device Support, Request Fulfillment, Patch & Software Management, Access Management, and Service Reporting. Provides hands-on technical and people leadership for service delivery functions, ensuring consistent service excellence, operational maturity, and alignment with enterprise BT strategies. Drives continuous improvement, promotes automation and self-service, and embeds a culture of reliability and accountability across all customer-facing IT operations.

A typical day:

Service Delivery and Operational Leadership
• Oversees the planning, provisioning, and daily operation of IT services supporting internal users and clients.
• Leads IT Service Desk, Help Desk, and End User Device Support functions to ensure timely, accurate, and customer-centric resolution of incidents and requests.
• Ensures consistent execution of ITSM processes across incident, request, problem, and change management, aligned to defined SLAs and service targets.
• Monitors and improves end-user experience through proactive Client Experience Monitoring and Service Reporting.
• Oversees patch and software management lifecycles to maintain device health, compliance, and performance.
• Partners with Security and Infrastructure teams to ensure alignment on access management, endpoint security, and service reliability.
• Ensures IT service delivery processes are scalable, efficient, and aligned with organizational and compliance requirements.

Team Management
• Provides day-to-day leadership, coaching, and mentoring to service desk, device support, and operations engineers.
• Builds a collaborative, inclusive, and service-oriented team culture that emphasizes accountability, empathy, and problem ownership.
• Develops team members’ technical, customer service, and ITSM capabilities through training and career development programs.
• Fosters collaboration and s

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