Product Manager, Trip Quality Merchandising and AI

The Community You Will Join:

Our Product Managers imagine the ideal experience for our community and work backwards, creating innovative products that delight our guests and hosts. They deeply understand the needs of our users and translate these into a strategy that combines strong product intuition with research. They partner with talented cross-functional team members across engineering, design, operations, data science, and more, leading teams to execute a shared vision. They are incredibly detail-oriented and hands on.

The Difference You Will Make:

Airbnb is seeking an experienced product leader to own the guest-facing quality merchandising experience. You will join the team focused on trip quality, building features that close the gap between guest expectations and actual trip experiences. This team's work touches every single booking decision on a platform that facilitates  hundreds of millions of trips and an incredibly diverse global inventory. 

You will ship and iterate on AI-powered features that help guests make more confident booking decisions — synthesizing signals from reviews, ratings, and listing data into quality information that is clear, personalized, and trustworthy. This means working hands-on with Data Science to evaluate model performance and translate outputs into better product decisions, not just defining requirements and handing them off.

This role requires close partnership with the Policy, Privacy, and Legal teams — particularly on review integrity,  AI-generated content, and trust-related guest-facing features. You will work especially closely with the quality data platform team to generate and consume accurate quality signals that foster a trusted marketplace, as well as across Design, Engineering, and Data Science to ship and iterate at scale. This is a critical role that spans the end-to-end guest experience around listing quality information, and the features you build will be part of the experience for every guest who considers booking on Airbnb.

A Typical Day: 

• Develop and execute the product roadmap for Trip Quality Merchandising and AI, with a focus on shipping AI-powered features that improve how guests evaluate listing quality.
• Define product requirements for generative AI features (e.g. listing summaries, quality highlights) and ML ranking systems, including evaluation criteria, guardrails, and iteration plans.
• Partner with Data Science to assess model performance — understanding where outputs are accurate and trustworthy, and where they fall short — and translate those assessments into concrete product improvements.
• Craft the product narrative that inspires teams, leadership, and the company and