Director, Technical Writing

An overview of this role

As the Director of Technical Writing, you will help redefine how technical documentation is created, delivered, and experienced across GitLab. This role reports to the Chief Design Officer and leads a team through a period of meaningful change, with a strong focus on AI, process redesign, and tighter partnership with Engineering, Product Management, and UX. You will challenge long-standing assumptions, help engineering teams take greater ownership of source documentation, and explore how documentation can become more useful inside the product experience, including through GitLab Duo.

In your first year, you will assess the current team structure, strengthen skills and capabilities for the next phase of the function, improve collaboration across partner groups, and raise satisfaction with the docs site. This is a strong fit for a leader who can bring creative, practical thinking to a mature function and turn documentation into a more integrated, actionable part of the GitLab platform.

What you’ll do

• Lead the Technical Writing organization through process evaluation and redesign, with a focus on making documentation creation more efficient and better connected to product development.
• Drive the team’s AI readiness by identifying where AI can improve workflows, reduce unnecessary handoffs, and support better documentation outcomes.
• Partner with Engineering to shift documentation earlier in the development process and establish shared ownership of first-draft technical content.
• Collaborate with Product Management and UX to identify ways technical documentation can surface more directly in the product experience.
• Shape the team structure and operating model so it supports current priorities, healthy management scope, and future capability needs.
• Develop the team’s skills and expectations for a new phase of technical writing at GitLab, including adaptability, experimentation, and cross-functional collaboration.
• Improve the end-user experience of the docs site by guiding priorities that make content more useful, accessible, and actionable.
• Own strategic decisions for the function and bring forward multiple practical options when solving complex documentation and workflow challenges while honoring GitLab values.

What you’ll bring

• Experience leading technical writing or documentation teams through organizational, process, or operating model change.
• Fluency with AI in both strategic and practical contexts, i