Patient Care Coordinator

Our Oral Surgery office, Metroplex Endodontics & Microsurgery in Duncanville, TX  is seeking a Patient Care Coordinator to join our busy specialty practice.  

Our office is looking for a talented and pleasant Patient Care Coordinator that supports the front office and helps keep the practice moving. You will guide patients through their visit, maintain accurate records, and support the clinical team so they can stay focused on care.

  

Your Responsibilities 

You will be responsible for making a positive and lasting first impression. The ideal candidate should bridge the gap between customer obsession and clerical management. You should be able to deal with complaints and give accurate information. The goal is to make guests and visitors feel comfortable and valued while during their visit which means the following:  

• Welcome patients, complete check in and check out, and keep wait times low  
• Review required forms, referrals, imaging, and insurance details before each visit   
• Manage high call volume with steady follow through and clear documentation
• Schedule and confirm appointments with strong attention to accuracy
• Process payments and follow standard financial protocols
• Maintain high accuracy in EMR documentation, including same day entry of all patient communications 
• Support prior authorizations by gathering records, images, and notes
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