Salesforce Business Systems Analyst

About the Role

We are seeking a technical Salesforce Business Systems Analyst & Administrator to support and enhance our Salesforce platform while partnering closely with engineering and go-to-market teams.

This role is hands-on and execution-focused. You will administer Salesforce, implement well-defined solutions, support Sales and Marketing users on the front line, and collaborate with developers, analytics, and operations partners to deliver reliable, scalable systems.

This role is ideal for someone who is technically strong, service-oriented, and ready to grow their impact within a mature Salesforce environment.

What You’ll Do

Technical Partnership & Delivery

• Partner with Salesforce Developers, RevOps, Analytics, Marketing Ops, Sales, Marketing, and IT to implement Salesforce solutions
  
  
• Translate business requirements into clear, technically accurate user stories and functional designs
  
  
• Contribute to technical solution discussions and design reviews
  
  
• Implement configurations aligned to established architecture and best practices
  
  
• Support testing, validation, and post-release activities
  
  

Salesforce Administration (Hands-On)

• Perform day-to-day Salesforce administration and configuration
  
  
• Build and maintain Flows, validation rules, custom objects, fields, record types, and automation
  
  
• Manage users, roles, profiles, permission sets, and access controls
  
  
• Create and maintain reports and dashboards for Sales and Marketing teams
  
  
• Support data hygiene, imports/exports, and governance standards
  
  
• Work in sandboxes and support deployments and releases
  
  

Frontline Field Support

• Serve as a first-line and technical escalation point for Sales and Marketing users
  
  
• Troubleshoot Salesforce issues impacting active deals, pipeline reporting, and GTM workflows
  
  
• Provide timely support and guidance to unblock users
  
  
• Participate in office hours and user enablement sessions
  
  
• Capture recurring issues and escalate or translate them into system improvements
  
  

Integrations & Systems

• Support existing integrations with marketing, analytics, and billing systems
  
  
• Assist in diagnosing integration and data synchronization issues
  
  
• Partner with developers during integration testing and issue resolution
  
  

What We’re Looking For

Required Qualifications

• 4+ years of experience in a Salesforce-focused technical role
  
  
• Salesforce Administrator certification (required)
  
  
• Salesforce Advanced Administrator certification (required)
  
  
• Strong hands-on Salesforce administration experience (Sales Cloud)
  
  
• Experience working in Scrum / Agile environments (required)
  
  
• Ability to partner effectively with developers and technical teams
  
  
• Comfort working with Salesforce data models, automation, and reporting
  
  
• Experience supporting Sales and Marketing users in a fast-paced environment
  
  
• Strong troubleshooting, analytical, and communication skills
  
  

Strongly Preferred

• Agentforce Certified
  
  
• Famil