Customer Support Engineer-Level 1

Confirmed live in the last 24 hours

Celonis

Bangalore, India

Hybrid

Posted February 27, 2026

Job Description

We're Celonis, the global leader in Process Intelligence technology and one of the world's fastest-growing SaaS firms. We believe there is a massive opportunity to unlock productivity by placing AI, data and intelligence at the core of business processes - and for that, we need your help. Care to join us?

The Team:

Celonis Support Services team operates a 3-Level Support model, which includes a dedicated highly-trained team of Celonis experts located in our Celonis Support Centre. Our support engineers are familiar with the common challenges organisations face when deploying Celonis software and are able to quickly diagnose and support the questions regarding product-related issues our customers face and provide technical support for Celonis On-Premise and Cloud-based products. You will report directly to the Team Lead Customer Support and you will be based in Bangalore, India.

The Role:

As a core function of the position, you will be responsible for the analysis, diagnosis, and recovery of complex technical issues. This will involve close engagement and interaction with our Product and Engineering teams and at times with our customers.

The work you’ll do:

Provide in-depth technical support for customer issues across one or more product areas of the Celonis Platform
Drive and resolve complex Tickets according to ITSM processes
Qualify problems or defects for close collaboration with Celonis Development and Product Management
Participate and drive regular Root Cause Analysis (RCA) cycles to improve our Support Knowledge base
Contribute to Continual Service Improvement (CSI) cycles and initiatives of Celonis and Celonis Support Organisation
Participate in 24x7 Support model

The qualifications you need:

An education in the field of IT, Computer Science, Engineering, or similar.
First experience working as Technical Support Engineer, ideally experience handling complex technical issues.
A fundamental working ability of heterogeneous Linux/Unix systems.
Knowledge in one or more areas: SSO, JKS, Docker, Kubernetes, Datadog, Python, Java
Have a structured approach to analyse and resolve issues
Ideally, experience with database systems and SQL
Experience with AWS and / or MS Azure.
Customer contact experience, communication and service-oriented.
A thirst to learn and like bringing ideas to the table.

What Celonis Can Offer You:

Pioneer Innovation: Work with the leading, award-winning process mining technology, shaping the future of business.
Accelerate Your Growth: Benefit from clear career paths, internal mobility, a dedicated learning program, and mentorship opportunities.
Receive Exceptional Benefits: Including generous PTO, hybrid working options, company equity (RSUs), comprehensive benefits, extensive parental leave, dedicated volunteer days, and much more. Interns and working students explore your benefits here.
Prioritize Your Well-being: Access to resource