Agent Designer (Canada based)

^{PolyAI is on the hunt for exceptional Agent Designers! PolyAI builds enterprise voice AI agents that handle millions of customer conversations for global brands, delivering conversational experiences so natural they feel like talking to a real person. This is a role for people who want to own projects end-to-end and create conversational experiences that will be heard by millions of customers worldwide. This is suitable for people who are looking to start their career - new graduates welcome!}

^{Responsibilities:}

• ^{Designing the customer experience of AI agents, from simple FAQ answers to long and complex conversations}
• ^{Implementing and maintaining agents using our own platform, Agent Studio, as well as Python and other tools}
• ^{Obsessing over metrics to assess performance and customer satisfaction - making sure everything you do is measurable and having a big impact}
• ^{Listening to how real customers interact with your agents, and prioritising the right things to make each interaction even better}
• ^{Helping our engineering team ensure that our implementations of Generative AI are effective, accurate, and safe}

^{Minimum Requirements:}

• ^{BS/MS degree in Interaction Design, Linguistics, Human-Computer Interaction, Artificial Intelligence, Computer Science, or another related field}
• ^{Foundational Python knowledge: variables, lists, loops, conditionals, and functions}
• ^{Experience working with large language models (LLMs) and Generative AI}
• ^{Strong focus on creating great user experiences, with meticulous attention to detail and consistency}
• ^{Ability to explain an}