BILINGUAL English/Spanish Customer Service Support Rep - Patient Customer Service (Sourcing)

Labcorp is seeking a Bilingual English/Spanish Customer Service Support Rep - Patient Customer Service within the Revenue Cycle Management Division to join our team.

Work Schedule: Monday – Friday 11am to 8pm (EST), 10am to 7pm (CST), 9am to 6pm (MST) and 8am to 5pm (PST).

2nd shift differential applicable for applicants that reside in EST.

Training hours: 9am to 6pm EST

Responsibilities

• Answer 80+ inbound calls per day from patients, doctor's office and/or private insurance carriers.

• Initiate payment plans for patients for outstanding balances.

• Routinely utilize multiple resources to resolve patient inquiries while on the phone

• Maintain performance goals

• Ability to become proficient with processes after completing a structured training program.

Minimum Qualifications

• High School Diploma or GED equivalent  

• 1 year or more bilingual English and Spanish

• 1 year or more customer service experience

Preferred Qualifications

• 1 year or more call center experience

• 1 year or more medical billing, insurance claims, and explanation of benefits (EOB)

• 1 year or more patient billing

Additional Job Standards 

• Ability to work and learn in a fast-paced environment

• Professionally fluent in both English and Spanish, with a focus on providing exceptional customer service in Spanish, ensuring clear and effective communication with Spanish-speaking clients

• Attention to detail and focused

• Perform successfully in a team environment

• Excellent organizational skills

• Proficiency navigating multiple computer screens and applications

• Alpha-Numeric data entry proficiency

• Excellent communication skills

• Energetic, passionate customer service

• Seek solutions to challenging patient billing issues

At Labcorp, you are part of a journey to accelerate life-changing healthcare breakthroughs and improve the delivery of care for all.  You’ll be inspired to discover more, develop new skills and pursue career-building opportunities as we help solve some of today’s biggest health challenges around the world.  Together, let’s embrace possibilities and change lives! This empowered and valued employee will help deliver exemplary customer experiences through innovation and continuous improvement.  

Application Window closes: 3/11/2025

Pay Range: $17.75- $21.00 an hour

All job offers will be based on a candidate’s skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data.

BENEFITS: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Employees regularly scheduled to work less than 20 hours, Casual, Intern, and Temporary employees are only eligible to participate in the 401(k) Plan. Employees who are regularly scheduled to work a 7 on/7 off schedule are eligible to receive all the foregoing benefits except PTO or FTO. For more detailed information, please click here. 

Labcorp is proud to be an Equal Opportunity Employer:

Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law. 

We encourage all to apply

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