About Zip

Zip is the AI platform for enterprise procurement — built for humans and agents working together. By orchestrating procurement across teams, tools, and suppliers with the help of AI agents, companies can secure the resources they need to innovate faster than ever before.

The world’s most influential enterprises trust Zip, including T-Mobile, OpenAI, AMD, Mars, Dollar Tree, and more. Together they’ve saved over $8 billion and processed over $500 billion in spend. Zip’s team includes product leaders from Apple, Airbnb, and Meta, as well as former procurement leaders from United Health, Sanofi, MGM Resorts, Discover, and NASA.

Backed by Adams Street, Alkeon, BOND, CRV, DST, Tiger Global, and Y Combinator, Zip has raised $371 million, most recently at a $2.2 billion valuation and has been recognized by Forbes Fintech 50, Fast Company's Most Innovative Companies, Inc. Best in Business, and LinkedIn Top Startups.

Your role

As our Contracts Analyst, you will be an integral part of the Solutions Services Team, providing tactical support for Statement of Work (SOW) creation & customization requests and assisting the Sales team by addressing basic SOW-related questions quickly and accurately. This role is perfect for someone who is eager to kickstart their career in the SaaS industry, learn the ins and outs of enterprise software, contract negotiation, and gain valuable experience working in a fast-paced environment.

You Will

• Be a first line of support for new sales SOW requests coming from the business. Assist with providing template SOWs and identifying the proper components to include in each SOW.

• Act as a quality check to ensure scoping and technical validation have taken place before finalizing SOWs.

• Review and analyze SOW customization requests to ensure compliance with company policies and implementation feasibility.

• Provide timely and accurate responses to basic SOW questions from the Sales team.

• Collaborate with senior team members to understand customer requirements and tailor contracts to align with product capabilities.

• Maintain organized records of SOW versions, approvals, and customization details.

• Identify and execute opportunities to improve efficiency across the Solutions Services, Legal, and Deal Desk teams.

• Support the Solutions Services Managers in preparing documentation for customer implementation projects.

• Creatively solve for customer asks with solutions that both meet customers needs and protect our ability to deliver

• Learn and develop expertise in the company’s SaaS product and implementation processes.

Qualifications

• Experience: 3-5 years of experience in sales contracts, legal, or related administrative role.

• Education: Bachelor’s degree in Business Administration, Legal Studies, or a related field.

• 1+ year of experience working with CPQ and CLM systems.

• Highly detail-oriented with excellent organizational skills.

• Strong written and verbal communication skills.

• Proactive, responsive, and able to work in a fast-paced environment.

• Eager to learn and quickly adapt to new tools, processes, and industry knowledge.

• Familiarity with B2B SaaS or an interest in learning about the software industry.

• Technical Skills: Proficiency in Microsoft Office (Word & Excel), G-Suite (Google Docs), and Slack.

Nice to Have

• Experience working within a deal desk queue within a SaaS business.

The salary range for this role is $90,000-$110,000. The salary for this position is determined based on a variety of job-related factors that may include location, relevant experience, education, or particular skills and expertise.

Perks & Benefits

At Zip, we’re committed