Audio Visual Event Technology Manager

Convene Hospitality Group (CHG) operates a global portfolio of lifestyle brands focused on creating places and experiences that bring people together. The company designs, develops, and operates hospitality-driven destinations to host gatherings of all kinds, ranging from small corporate meetings to immersive brand activations and beyond. We love bringing people together in person, and that passion for great experiences extends to our employees as well. If you're interested in creating inspiring moments of connection, consider joining our team.

 

Audio Visual Event Technology Manager (Technology Manager), London

Please note: candidate must currently reside in the UK and be able to work in the UK without sponsorship. 

At the heart of every great event is a team that knows how to make moments unforgettable. CHG, a global industry leader in premium meeting, event, and flex workspace is seeking a full-time Audio Visual Technology Manager (Technology Manager) to lead our talented technology team and bring exceptional experience to life at one of London's premier event destinations. As the AV Technology Manager, you will oversee the end to end delivery of large scale, high impact corporate events with precision and excellence. You will lead a high performing technical team and partner closely with clients to bring their vision to life, managing every element of audio visual production from sound and lighting to video and staging to create seamless and memorable event experiences. If you're passionate about hospitality, thrive in high-energy environments, and love blending creativity with technology, this role is for you!

 

Location: Convene, 133 Houndsditch, London EC3A 7DB, UK

Start Date: Must be available to start sometime between now through June

Salary: £50,000 - £60,000/annually commensurate with experience

Bonus: Discretionary annual performance bonus & technical upsell commission 

 

What You’ll Do:

The Technology Manager delivers and manages all audio-visual production services, including networking, desktop support, audio, video, HSIA, audio & video conferencing, webcasting, and basic lighting for meetings and events. They collaborate to ensure an excellent meeting and workday experience, overseeing, training, and developing AV Specialists. They also work with sales and production teams for seamless client execution.

Operations Management: 

• Provide ad-hoc troubleshooting and assistance to customers of all technology competency levels  
• Management/troubleshooting of AV equipment, including but not limited to audio, video, lighting, computer networking systems, and hardware; both in-house and client systems
• Coordinate with clients in advance to preprogram and ensure all their technological requirements are seamlessly in place for their arrival
• Provide consultative support to technology sales for client programs
• Create tech quotes/proposals based on client needs and programming scope
• Enforce adherence to booking guidelines, optimizing space utilization and revenue generation through audits and participation in weekly program execution order meetings
• Provide genuine, anticipatory customer service by establishing good working relationships with Convene team members and vendors
• Attend planning and pre-production meetings with clients and client representatives
• Direct day-to-day floor operations of AV Specialists, including set and strike, scheduling, etc.
• Develop a weekly schedule for site execution and coordinate with other locations to share resources for optimal efficiency within the area of operations
• Make personal contact and ma