Manager, (Sub-Merchant Onboarding and Treasury Settlement Ops)

InvoiceCloud is a fast-growing fintech leader recognized with 20 major awards in 2025, including USA TODAY and Boston Globe Top Workplaces, multiple SaaS Awards wins for Best Solution for Finance and FinTech, and national customer service honors from Stevie and the Business Intelligence Group. Judges also highlighted our mission to reduce digital exclusion and restore simplicity and dignity to how people pay for essential services, as well as our leadership in AI maturity and responsible innovation. It’s an award-winning, purpose-driven environment where top talent thrives To learn more, visit www.InvoiceCloud.com. 

Job Details

We are seeking a highly skilled and results-oriented Manager, Boarding & Settlement Operations to support Customer Success. This role will provide leadership across Payfac Treasury Operations and Sub-Merchant Operations, partnering closely with U.S. team leaders to ensure operational excellence, accurate financial processing, and high-quality onboarding experiences.

Success Profile

 

This role is anchored in our company’s competencies. These competencies reflect the mindsets and behaviors that define success in this role. Below is how each competency translates into meaningful impact and outcomes for this position.

 

Takes Ownership

• Lead, recruit, interview, hire, and train team members while establishing clear accountability for performance and outcomes
• Conduct performance evaluations and provide regular constructive feedback to drive individual and team development
• Serve as the point of escalation for complex cases, ensuring timely resolution through appropriate resource coordination
• Own a case queue of billers and merchant inquiries, ensuring prompt and effective resolution

 

 

 

 

Customer-Centric

• Ensure high-quality support for merchant onboarding (KYC/KYB), configurations, and administrative processes to deliver a seamless customer experience
• Maintain onboarding SLAs for billers, including vendor onboarding, merchant profile creation, and status communication
• Support escalated customer issues by prioritizing resolution and maintaining strong communication with stakeholders
• Conduct daily intake meetings to review and prioritize new biller onboarding and add-on requests

 

Results-Driven

• Oversee team performance to ensure accurate and timely completion of daily and monthly reconciliations across payment platforms
• Ensure adherence to daily, weekly, and monthly Settlement Operations SLAs
• Monitor QA standards fo