Medical Case Manager Virtual Assistant

The United Firm is looking for a Medical Case Manager Virtual Assistant for our Personal Injury department. In this role, you will be responsible for coordinating client medical treatment, reviewing and organizing medical records, and ensuring each case is properly documented throughout the lifecycle. The Medical Case Manager plays a key role in supporting attorneys and case managers by maintaining accurate records, identifying gaps in treatment, and helping maximize case outcomes.

Responsibilities include:

• Coordinate and monitor client medical treatment and appointments
• Communicate with clients, healthcare providers, and internal legal teams regarding care and case status
• Request, review, and organize medical records and billing documentation
• Track treatment progress and identify gaps or delays in care
• Assist in preparing medical summaries and chronologies
• Maintain accurate and up-to-date client information in our case management system
• Track liens, balances, and provider information
• Assist attorneys and case managers with administrative tasks related to case development
• Carry out client interactions with empathy and professionalism
• Manage multiple cases while meeting deadlines in a fast-paced environment

Qualifications:

• At least 2 years of experience in Personal Injury Case Management or Medical Case Management within a law firm
• Strong understanding of medical terminology, treatment processes, and billing
• Experience handling medical records, providers, and liens.
• Case Management software experience is a major plus
• Must be bilingual (English/Spanish) with strong written and verbal communication skills preferred
• Excellent organizational skills and attention to detail
• Strong interpersonal skills with a proactive approach to problem-solving
• Ability to manage multiple responsibilities and prioritize effectively
• Excellent customer service attitude in fast-paced environments

Here at The United Firm, APC we offer medical, dental, and vision insurance. We have a great compensation package including a 401(k) plan. Some perks include catered lunches, complimentary parking, paid time off, and more! Come be apart of our growing firm and its opportunities for your career development. You will learn and develop alongside a team of professionals who aim to excel in the legal industry.

The United Firm, APC is an equal employment opportunity employer, and we welcome everyone regardless of their race, color, religion, sex, national origin, age, disability, veteran status or genetics. We're dedicated to providing an inclusive, open, and diverse work environment.