Quality Engineer I - Bilingual

Confirmed live in the last 24 hours

LG Electronics

Troy, MI

On-site

Posted March 25, 2026

Job Description

Step into the innovative world of LG Electronics. As a global leader in technology, LG Electronics is dedicated to creating innovative solutions for a better life. Our brand promise, 'Life's Good', embodies our commitment to ensuring a happier life for all. We have a rich history spanning over six decades and a global presence in over 290 locations. Our diverse portfolio includes Home Appliance Solutions, Media Entertainment Solutions, Vehicle Solutions, and Eco Solutions. Our management philosophy, "Jeong-do Management," embodies our commitment to high ethical standards and transparent operations. Grounded in the principles of 'Customer-Value Creation' and 'People-Oriented Management', these values shape our corporate culture, fostering creativity, diversity, and integrity. At LG, we believe in the power of collective wisdom through an inclusive work environment. Join us and become a part of a company that is shaping the future of technology. At LG, we strive to make Life Good for Everyone.

The Opportunity:

Driving better future mobility

VS (Vehicle component Solutions) Company (https://www.lg.com/global/mobility) of LG Electronics focuses on commercializing environmentally responsible automotive components and core solutions based on LG’s proprietary technologies. A leading provider of core components for global car manufacturers, VS Company is supporting the emerging trend of the vehicle industry.

The Quality Engineer serves as a primary point of contact for customer-related quality issues, ensuring timely follow-up and effective issue resolution. This role supports warranty and plant claim analysis using statistical tools and structured problem solving methods to identify trends and drive improvements. The Quality Engineer I coordinates process related activities with customers and partners with internal teams to address technical concerns, particularly those involving Telematics/Infotainment systems. Responsibilities also include conducting detailed analysis, such as in vehicle testing and onsite liaison activities, to help identify root causes and contribute to continuous product quality improvement.

Responsibilities:

Serve as the initial contact for customer quality issues, ensuring prompt communication, issue tracking, and follow up
Utilize statistical tools and structured problem solving techniques to analyze warranty and plant claims, identifying recurring trends and improvement opportunities
Conduct follow-up activities to verify corrective action effectiveness and maintain accurate documentation
Coordinate process change activities with customers to support quality objectives and ensure alignment with requirements
Collaborate with Accounting, Sales, and Materials teams in evaluating and documenting external failure costs
Support cross-functional engineering teams in resolving technical and repair issues related to Telematics/Infotainment systems
Assist with the analysis of customer-reported failures and contribute to root-cause investigations
Perform hardware and software investigations, including DTC (Diagnostic Trouble Code) analysis, bench testing, log data capture, and PCB component review
Conduct in vehicle testing as required, which may involve local and out of state travel
Participate in weekly customer product development or quality review meetings by providing updates and technical findings
Support onsite liaison activities to facilitate effective communication and help address customer quality concerns
Assist in implementing processes and procedures that ensure the shipment of high-quality pr