Central Sales Customer Service Representative

Central Sales Customer Service Representative

Birstall | PPG

Full Time | Permanent

The Role:

The Central Sales Customer Service Representative is responsible for generating new business and maintaining existing customer relationships through various communication channels, including phone calls, emails, text messages, and other digital platforms. This role requires excellent communication skills, a strong sales acumen, and the ability to work effectively in an office environment. The representative will be responsible for prospecting potential customers, promoting products or services, and achieving sales targets across multiple channels.

What's in it for you?

• Competitive starting salary
• Excellent bonus up to 40% of salary
• Comprehensive training with ongoing support
• Excellent progression opportunities within a global organization
• 33 days of annual leave, including bank holidays
• Company benefits such as pension contributions, healthcare plans, staff discounts and more

Key Responsibilities:

• Utilize phone calls, emails, text messages, and other digital platforms to engage with potential customers and generate leads.
• Employ persuasive selling techniques to effectively promote products or services across different channels.
• Seamlessly transition between channels to provide a consistent and personalized customer experience.
• Manage inbound sales inquiries:
• Respond to incoming calls, emails, text messages, and other digital inquiries from potential customers.
• Provide product information, answer questions, and address customer concerns across various channels.
• Identify customer needs and recommend appropriate solutions through the preferred channel of communication.
• Build and nurture strong relationships with existing customers through multiple channels.
• Regularly communicate with customers to understand their needs and provide ongoing support.

 Key Skills:

• Proven experience in sales or customer service roles, preferably in an omni-channel sales environment.
• Excellent communication skills, both verbal and written, across various channels.
• Strong persuasive and negotiation skills across different communication platforms.
• Ability to build and maintain customer relationships through multiple channels.
• Proficient in using CRM software and other sales tools to manage omni-channel sales activities.
• Initiative-taking and target-driven with a purposeful mindset.
• Ability to work independently and as part of a team in an office environment.
• Strong organizational and time management skills to effectively manage multiple channels.

#WeAreHiringPPGUK

About us: 

PPG: WE PROTECT AND BEAUTIFY THE WORLD™ 

Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company. To learn more, visit www.ppg.com and follow @PPG on X. 

The PPG Way 2030  

We are customer champions 

Proactive. Bold. Trustworthy. Everything we do starts with our customers. We listen, move fast and don’t stop until we solve their biggest challenges. When our customers win, we all grow. 

We act with purpose and speed 

Agile. Data-driven. Empowered. We take smart risks to stay ahead of the competition. We work proactively with agility, using quality data to develop solutions that create value.  

We are excellent operators 

Productive. Collaborative. Accountable. No matter our role, we identify problems, take ownership and always bring solutions. We are both proactive and responsive to drive continuous improvement and deliver results. We support our frontline, the faces of PPG to our customers.   

We compete to win 

Future-focused. Driven. Ambitious. We are passionate about growing our business and winning with our customers. We deliver results, embrace new technologies and leverage agility and speed as strengths. 

We are PPG proud 

Strong. United. Passionate. We work safely, act with integrity and value our diverse perspectives. We celebrate achievements and take pride in the positive impact we create together to protect and beautify the world. 

At PPG we use AI in the hiring process to make the process more efficient. AI tools do not make hiring decisions. You can learn more by going to  https://careers.ppg.com/us/en/candidate-resources.  

PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, veteran status, sexual orientation, gender identity or expression.  

If you need an adjustment due to a disability, please email recruiting@ppg.com. 

PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply.  
Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.  Benefits will be discussed with you by your recruiter during the hiring process. 

PPG values your feedback on our recruiting process. We encourage you to visit Glassdoor.com and provide feedback on the process, so that we can do better today than yesterday.