Evaluative UX Research Intern

Where we Work

 

Udemy is a global company headquartered in San Francisco, with additional U.S. offices in Denver and Austin, and international hubs in Australia, India, Ireland, Mexico, and Türkiye. This is an in-office position, requiring three days a week in the office (Tuesday, Wednesday, Thursday) and flexibility on Mondays and Fridays.

 

About your Skills

• Strong verbal and written communication skills in English.

• Troubleshooting and problem-solving abilities with attention to detail.

• Ability to work effectively in a team, share ideas, and adapt to feedback.

 

About this role

• Our why: Research is at the heart of Udemy’s goal to be obsessed with our customers, bringing their point of view to the strategy, design, voice and innovation of our products. We work ceaselessly to understand consumer attitudes, goals and behaviors.  We focus on discovering "why" people do the things they do when learning, so that we can create the most delightful, useful and innovative experiences for them.. 

• Methodological Rigor: We apply scientifically rigorous research methods with proper experimental controls and statistical validation at relevant times to validate and optimize the usability of solutions.

• Customer understanding: As an Evaluative UX Research intern, you will provide insights that shape the strategy and execution for Udemy’s global consumer and B2B learning products. You will be integral in uncovering the pain points, mental model clashes and pitfalls our customers experience with our product experiences and communicating that to our partners so that we can create the best learning products for our learners.

• Cross-functional bridge: Most importantly, you will serve as a bridge between product, product design and business-focused partners to ensure that user goals and needs are at the forefront of the organization’s product decisions.

• Research translation: As an evaluative user researcher you are comfortable defining and conducting rigorous research efforts that translate into impactful insights and product recommendations.

What you'll be doing:

• Conduct Evaluative user research: Conduct evaluative user research (contextual inquiries, card sorting, task analysis, PURE, cognitive walkthroughs, heuristic evaluation, usability studies, benchmarking studies) to uncover and determine the severity of the pain points learners and educators experience with our learning experiences.

• Apply Methodological Rigor: You'll focus on the right research to ensure we are “making our products right” by planning and executing studies to determine the efficiency, effectiveness and usability of our product experiences. This includes identifying research goals, selecting appropriate qualitative or quantitative methods, and advocating for a consumer-grade user experience.

• Synthesize Data into Actionable Insights: A core function is to analyze and synthesize research findings (both primary and secondary) into clear design and product recommendations. You will also devel