Senior Manager, Workplace Experience

Confirmed live in the last 24 hours

Zocdoc

New York, NY

Hybrid

Posted March 30, 2026

Job Description

Our Mission

Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable.

Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.

We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on.

Your Impact on our Mission

Zocdoc’s most important asset is our people. As Senior Manager, Workplace Experience, you will lead Zocdoc’s workplace operations and employee experience across all of our US offices. As Zocdoc continues to grow and evolve, this role will play a key part in ensuring our workplace environment scales with the business and creates an organized, high-service, and engaging office experience that supports our employees and enables our teams to do their best work. In this role, you will serve as a trusted partner to leaders across the company to ensure our offices effectively support collaboration, productivity, and an exceptional workplace experience. You will lead and develop the Office Operations team and oversee the programs, services, and partnerships that shape the day-to-day across our offices. This includes office operations, workplace amenities, events, vendor management, and office infrastructure. This role plays a critical part in ensuring Zocdoc’s workplace environment evolves alongside the needs of our teams and supports a high-performing, collaborative culture.

You’ll enjoy this role if you are…

A hands-on leader who enjoys building and developing teams while staying close to the day-to-day operations that keep offices running smoothly
Passionate about creating organized, welcoming, and high-functioning workplaces where employees can do their best work
Comfortable balancing big-picture thinking with operational execution, and able to navigate competing priorities in a fast-moving environment
Energized by partnering with stakeholders across the business and building strong relationships that help teams collaborate and operate effectively
Someone who looks for opportunities to improve processes, streamline workflows, and continuously elevate the workplace experience as the company grows and evolves
Adaptable, proactive, and solutions-oriented, with a strong sense of ownership and a willingness to step in wherever needed to support the team

Your day-to-day is…

Guiding and supporting the Workplace Experience team in creating a well-organized, high-quality workplace environment across Zocdoc’s US offices
Ensuring the smooth day-to-day operation of our offices, including reception, office services, mail, supplies, and overall workplace functionality
Shaping and evolving Zocdoc’s workplace ecosystem, including food and beverage offerings, guest and visitor services, workplace amenities, remote offerings, wellness programs, and company swag
Creating engaging workplace experiences through internal events such as milestone celebrations, cultural events, team offsites, and company-wide gatherings
Partnering with leaders across the business to ensure our workplace environment supports collaboration, productivity, and a strong employee experience
Building and maintaining a strong vendor ecosystem, incl

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