Director, Data & Analytics - Operations (Remote)

Our Operations organization runs millions of orders a year across a three-sided marketplace of corporate customers, restaurant partners, and delivery providers. We're on a path to $10B in GMV and getting there depends on how well we execute in operations.

Reporting to the Chief Operations Officer, you'll be at the intersection of data and execution. You will own the analytics function that tells us whether our network is healthy, where our costs are leaking, how our partners are performing, and what we should do next — before the problem shows up in a complaint. You will translate operational complexity into the forward-looking signal that drives decisions, build the team and infrastructure to do it at scale, and partner directly with the COO and senior ops leaders to shape how ezCater operates at $10B.

What You'll Do: 

• Serve as a key thought partner to the COO and Operations leadership team, synthesizing findings from across our network of delivery and restaurant partners and customer support into clear recommendations that influence decisions at the Management Team level.
• Own the strategic direction and roadmap for Operations analytics, setting priorities, building team capability, and creating the structure needed to scale the function as the company grows.
• Lead and develop a team of 7 analysts, developing talent, and driving a culture of rigor, curiosity, and continuous improvement.
• Build a data-driven operations culture, moving the org away from averages toward nuanced segmentation that separates signal from noise and surfaces what drives impact.
• Champion a test-and-learn mindset across the ops org, normalizing experimentation, creating psychological safety to fail fast, and building the analytical infrastructure that makes every initiative measurable.
• Own the data foundation for Operations analytics, building reporting-ready models in Snowflake via dbt, establishing KPI cadences and dashboards that create a single version of the truth for operational performance across the business.
• Partner closely with Data Tech, Technology, Product, and Finance to align on data infrastructure, tooling investments, and shared definitions of performance — including instrumentation, data quality, and the integrity of our operational data pipeline.

What You Have: 

• 10+ years of progressive experience in analytics or data science, including at least 3 years leading a team in a high-velocity operations or B2B technology environment.
• Direct experience working in a multi-sided marketplace, with a deep understanding of the dynamics between supply, demand, and fulfillment and how operational decisions ripple across all sides.
• Proven ability to build and scale an analytics function, including hiring, developing, and managing analysts and data scientists across multiple workstreams.
• Deep expertise in operational analytics, i