Director, Retail Operations - Platform Specialist (Walmart Scintilla)

Confirmed live in the last 24 hours

VML (Wunderman Thompson)

Compensation

$75,000 - $180,000/year

Chicago, Illinois, United States; Rogers, Arkansas, United States

Hybrid

Posted March 16, 2026

Job Description

Who We Are

VML, part of WPP, is a leading creative company that combines brand experience, customer experience, and commerce, creating connected brands to drive growth. VML is celebrated for its innovative and human first, award-winning work for blue chip client partners including AstraZeneca, Colgate-Palmolive, Dell, Ford, Microsoft, Nestlé, The Coca-Cola Company, and Wendy's. The agency is recognized by the Forrester Wave™ Reports, as a Leader among Marketing Creative and Content Service Providers, Commerce Services, Global Digital Experience Services, Global Marketing Services and, most recently, Marketing Measurement & Optimization. In addition, VML’s specialist health network, VML Health, is one of the world’s largest and most awarded health agencies. VML’s global network is powered by 26,000 talented people across 55+ markets, with principal offices in Kansas City, New York, Detroit, London, São Paulo, Shanghai, Singapore, and Sydney.

About WPP

WPP is the trusted growth partner for the world’s leading brands. We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth. For more information, visit WPP.com.

Who we are looking for

VML is expanding its Retail Management Services (RMS) capability to support enterprise clients across Amazon, Walmart, and other leading retailers. Our Commerce practice helps brands win across marketplaces, retail media networks, and digital shelf environments. As retailers increasingly operate as both merchants and media platforms, our teams connect retail fundamentals, digital shelf performance, and retail media activation to drive measurable commercial outcomes.

We are seeking a Platform Specialist – Walmart (Scintilla) to lead performance signal monitoring and insight translation across Walmart Retail Management Services.

This role owns the Scintilla analytics environment, ensuring performance signals are monitored, translated, and prioritized into clear commercial actions across retail operations, digital shelf execution, and retail media investment.

Walmart’s ecosystem generates a large volume of performance data. This role ensures that data is not simply reported but translated into prioritized actions that improve retail performance and commercial outcomes.

The Platform Specialist works closely with the

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