Auto Collections Specialist - Bilingual in Spanish

Confirmed live in the last 24 hours

Upgrade

Phoenix

On-site

Posted April 3, 2026

Job Description

Upgrade helps customers move in the right direction with affordable and responsible financial products. Since 2017, we’ve helped over 7.5 million customers access over $42 billion in consumer credit. With a relentless focus on improving our customers' financial well-being, we build products that put more money in their pocket and support their journey toward a better financial future. We’re backed by some of the most prominent technology investors and were most recently valued at $7.3B.

We’re consistently recognized for our collaborative and inclusive culture. Most recently, we were named one of the World’s Top Fintech Companies by CNBC, Best Places to Work by Built In, Best Places to Work by the San Francisco Business Times, America’s Greatest Workplaces by Newsweek, Best Startup Employer by Forbes, and Healthiest Employers by Phoenix Business Journal.

We’re looking for new team members who get excited about designing and delivering new and better products. Come join us and help build a better financial future for millions of people.

About the Role:

The Auto Collections Specialist is responsible for managing and collecting on delinquent auto finance accounts. This role involves contacting customers to resolve overdue payments, negotiating repayment plans, and providing exceptional customer service. The ideal candidate will possess excellent communication skills, a strong attention to detail, and the ability to work in a fast-paced environment. Complete and support additional tasks as business needs calls for.

Training Schedule: Monday - Friday 8:00am - 5:00pm (4 to 5 weeks on-site training)
Location: Downtown Phoenix, AZ (on-site only)

What You'll Do:

Monitor assigned accounts to identify outstanding debts.
Review and analyze customer payment histories and current account status.
Maintain accurate and up-to-date records of all collection activities and customer interactions.
Initiate and handle inbound and outbound collection calls in a professional manner.
Utilize multiple communication channels, including phone, email, and mail, to contact customers regarding deli

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