Manager, Site Reliability Engineering

Confirmed live in the last 24 hours

Zocdoc

Pune, Maharashtra, India

On-site

Posted April 1, 2026

Job Description

Our Mission

Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable.

Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.

We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on.

Your Impact on Our Mission

As the Engineering Manager for the Site Reliability Engineering team in India, you will lead a mission-critical function that keeps Zocdoc’s infrastructure secure, cost-efficient, observable, and reliable. You will guide a team responsible for OS and container patching, CI/CD infrastructure, cloud cost management, container image lifecycle, and Artifactory/security scanning. Your leadership will shape the systems, processes, and automation that platform and product engineers depend on every day.

You will help define operational excellence for this new team-setting standards, maturing practices, and ensuring high-confidence execution across routine patching cycles, builder-image maintenance, and automated compliance. You’ll be both a technical partner and a people leader, capable of stepping into complex technical discussions while coaching the team toward strong ownership, efficient execution, and a culture of continuous improvement.

You’ll enjoy this role if you…

Are passionate about operational rigour, automation, and secure-by-default practices
Thrive in ambiguous, build-from-scratch environments
Enjoy coaching engineers and establishing high team standards
Communicate clearly and transparently across stakeholders
Balance short-term execution with long-term platform improvements
Bring calm leadership and clear direction during operational escalations