Customs Compliance Consultant

This is a 6-month contractor role, with the potential to extend on a month-to-month basis. This role is fully remote, and we welcome applicants from anywhere in the world who can overlap with London or New York working hours.

 

About Us

Reachdesk is the first truly end-to-end SaaS global gifting and swag platform, helping B2B companies create meaningful connections with prospects, customers, and employees while driving measurable ROI.

We believe gifting is more than just a transaction. It is about building genuine human connections that fuel business growth. Whether engaging prospects, celebrating customers, or recognising employees, our platform makes it easy to deliver personalised gifts, branded swag, and memorable events and brand experiences at scale through automated sourcing, storage, and global delivery.

Trusted by many of the most recognised names in technology and SaaS, Reachdesk integrates seamlessly with marketing, sales, and HR tech stacks and is powered by a global team with hubs in New York, London, and Lisbon.

 

About the Role

We are looking for an experienced contractor to support Reachdesk on a range of customs compliance projects across our global operations.

This is a hands-on, high-impact contract role for someone who can quickly assess risk, improve processes, work across multiple stakeholders, and help us strengthen the way we manage customs and cross-border trade compliance in practice. You will partner closely with teams across Operations, Logistics, Marketplace, Product, Legal, and Finance, as well as external brokers, carriers, and warehouse partners.

This role is best suited to someone who is practical, detail-oriented, commercially aware, and comfortable working independently in a fast-moving international environment.

 

What You’ll Do

Customs Compliance Projects

• Support Reachdesk’s customs compliance work across import/export activity, customs documentation, product classification, valuation, country of origin, duties, and related operational controls.

• Review existing customs processes and help design, improve, and document scalable compliance procedures.

• Partner with internal teams and external logistics providers, customs brokers, carriers, and 3PLs to support compliant shipment flows and customs clearance.

• Help investigate and resolve customs issues such as holds, clearance delays, documentation gaps, or shipment exceptions.

• Assist with compliance for restricted items, sanctions-related considerations, and broader cross-border trade requirements where relevant.

• Identify compliance risks within current and proposed operating models, and recommend practical mitigations.

Cross-Functional Support

• Work closely with Operations, Logistics, Marketplace, Product, Legal, and Finance to embed customs compliance into day-to-day processes and project decisions.

• Support project work connected to new shipping lanes, markets, warehouse flows, sourcing models, or operational changes.

• Help create and maintain internal documentation, including SOPs, guidance notes, controls, process maps, and audit-ready records.

• Provide clear, practical guidance to internal stakeholders on customs-related requirements and best practices.

Data, Controls, and Documentation

• Support the maintenance and improvement of key customs-related data, including product classifications, origin information, shipment documentation standards, and related compliance records.

• Help assess whether tools, automation, or systems changes could improve customs compliance workflows and reporting.

• Assist with audit preparation, evidence gathering, remediation tracking, and general compliance project management where needed.

 

About You

• Significant experience in customs compliance, global trade co