Director, Information Technology

Confirmed live in the last 24 hours

Care Access

Compensation

$170,000 - $230,000/year

USA Remote

Remote

Posted April 6, 2026

Job Description

About Care Access

Care Access is working to make the future of health better for all. With hundreds of research locations, mobile clinics, and clinicians across the globe, we bring world-class research and health services directly to communities that often face barriers to care. We are dedicated to ensuring that every person has the opportunity to understand their health, access the care they need, and contribute to the medical breakthroughs of tomorrow.

With programs like Future of Medicine, which makes advanced health screenings and research opportunities accessible to communities worldwide, and Difference Makers, which supports local leaders to expand their community health and wellbeing efforts, we put people at the heart of medical progress. Through partnerships, technology, and perseverance, we are reimagining how clinical research and health services reach the world. Together, we are building a future of health that is better and more accessible for all.

To learn more about Care Access, visit www.CareAccess.com.

How This Role Makes a Difference

The Director of Information Technology leads IT operations and infrastructure in a fast-paced healthcare environment. This hands-on leadership role is responsible for managing a team of 8-10 FTEs and overseeing outsourced support resources while also serving as a technical resource for complex initiatives.

The Director brings deep expertise in Microsoft 365 environments, identity management, and cloud platforms, along with a track record of driving operational excellence and leveraging emerging technologies, including AI. This role owns IT budgeting, procurement, and vendor relationships while ensuring service delivery excellence across the organization.

This position blends strategic program leadership (60%) with hands-on technical execution (40%). The Director will develop roadmaps, allocate resources, and ensure alignment with business priorities while remaining actively engaged in technical problem-solving and infrastructure decisions.

How You'll Make An Impact

Lead and develop a high-performing IT team of 8-10 FTEs while managing relationships with outsourced support providers. Set objectives, provide coaching, and conduct performance management.
Oversee IT operations across a mixed Windows and Mac environment within a Microsoft 365 ecosystem. Ensure system reliability, performance, and user satisfaction.
Manage identity and access management using Okta and Microsoft Entra. Ensure secure, efficient provisioning and access controls across the organization.
Drive AI initiatives including rollout planning, internal support enablement, and automation opportunities. Evaluate and implement AI tools to improve operational efficiency.
Own IT budgeting, procurement, and vendor negotiations. Manage vendor relationships, contracts, and cost optimization while meeting operational objectives.
Serve as a technical escalation point and hands-on contributor for complex infrastructure, cloud, and operational challenges.
Ensure service delivery excellence for end-user support, including oversight of help desk operations and service level management.
Partner with stakeholders across the organization to align IT services with business needs and priorities.
Develop and maintain IT policies, procedures, and documentation.
Evaluate and implement new technologies to improve efficiency and support organizational growth
Maintain a current IT roadmap aligned to business priorities and technology trends.
Coordinate with Security, Legal, and Compliance on regulatory obligations and technology requirements.
Champion IT best practices and provide training and guidance to end users.

The Expertise Required

Proven leadership of IT operations at enterprise scale. Ability to set strategy, drive execution, and deliver measurable outcomes.
Strong experience administering and optimizing Microsoft 365 environments.
Experience managing mixed Windows and Mac endpoint environments.
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