Client Success Manager, eCommerce

Client Success Manager, eCommerce

Location: US or Canada (Remote)
Travel: 25%

Level: Individual Contributor (No People Management)

We are seeking a Client Success Manager at ProductWind who is passionate about driving measurable client outcomes in the eCommerce space. In this role, you will own the client relationship post-sale, guiding customers through onboarding, adoption, and growth with a core focus on maximizing platform usage and driving credit consumption. You’ll act as a trusted advisor, helping brands and agencies succeed on marketplaces such as Amazon, Walmart, and Target, while leveraging ProductWind’s platform to optimize influencer campaigns that drive eCommerce goals. This is a full-time, permanent position that can be done remotely from anywhere in the US or Canada.

What You’ll Do

Own the client relationship

• Serve as the primary point of contact for a portfolio of SMB, enterprise, and agency customers.

• Lead onboarding, ensuring a smooth transition from Sales to Client Success and rapid time-to-value.

• Train clients on ProductWind’s platform and workflow best practices.
  

Drive adoption and results

• Guide campaign strategy in partnership with internal execution teams to ensure alignment with client goals and optimal platform performance.

• Proactively analyze account health and campaign performance to identify optimization opportunities.

• Provide strategic recommendations that empower clients to become platform champions and product experts.

• Encourage testing of all available solutions to maximize value and drive credit consumption toward burn-down goals.

• Translate performance data into clear, actionable insights for clients.

Retain and grow accounts

• Build trusted advisor relationships with key stakeholders, influencing strategic decisions.

• Proactively address engagement risks and maintain account health.

• Identify and execute upsell, cross-sell, and expansion opportunities.
  

Collaborate for impact

• Partner with Operations, Sales, and Product to share customer insights and influence product innovation.

• Act as the voice of the customer internally, advocating for features and improvements that enhance client outcomes.
  

Position Requirements

• 3+ years in client success, account management, or eCommerce campaign management.

• Hands-on experience with Amazon and other marketplaces (Target, Walmart preferred).

• Familiarity with eCommerce advertising strategies (Paid Search, SEO, Retail Media) and marketplace ecosystems, with prior hands-on campaign execution experience highly beneficial for guiding clients—though day-to-day execution is handled by another team.

• Proven ability to manage multiple accounts and campaigns in a fast-paced, high-growth SaaS environment.

• Strong communication, problem-solving, and project management skills.

• Ability to analyze performance data, conduct account audits, and present actionable recommendations.

• Self-starter who thrives in ambiguity and adapts quickly to change.

• Able to travel ~25% and based in a location with reliable travel access to major hubs.
  

ProductWind Requirements

• Customer-Obsessed – Focused on delivering measurable client value.

• Curious & Proactive – Constantly seeking new ways to solve problems and innovate.

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