Floor Supervisor

Disruptive, unexpected and revolutionary in our own way... Browns changed the course of retail and fashion history forever when it opened in 1970. Born in London but celebrated globally, we're the one-stop shop for the best luxury fashion including established designers and emerging talent; renowned for our influence in fashion and style, and our innovative approach to retail and high-level service. Powered by Farfetch, we continue to disrupt the retail landscape to deliver a global luxury shopping experience of the future, championing creativity and originality.

Our people are at the heart of everything we do. Together we are here to make a difference and to spread kindness. We welcome differences, empower individuality and celebrate diverse skills and perspectives, creating an inclusive environment for everyone.

THE ROLE

As Floor Supervisor within the Customer Experience team at Browns, you will be a key ambassador for Browns Brook Street, playing an integral role in delivering a refined, personalised, and consistently exceptional customer experience. Based in our flagship Brook Street boutique, you will lead by example on the shop floor, inspiring the team through your passion for luxury fashion, deep product knowledge, and commitment to service excellence.
Working closely with the Client Development Manager and wider boutique teams, you will support the growth of the Personal Shopping business by building strong client relationships, driving commercial performance, and ensuring the boutique environment reflects Browns position as a world-leading luxury destination. You will balance client development and operational excellence, setting clear standards for service, storytelling, and presentation while remaining agile, proactive, and solution-focused in a fast-paced environment.