Japan Lead

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Overall Role The Account Manager is accountable for developing and implementing an account business plan which will delight our clients and ensure a healthy long-term relationship. The Account Manager anticipates client needs and delivers to outperform on the key performance indicators within the contract and builds financial plans while striving to exceed revenue and profitability. The Account Manager creates and manages high performing teams which not only delivers operational excellence but keeps employees engaged and thriving, and in conjunction with the Work Dynamics leadership team, understands the firm's strategy and goals and can translate those into business opportunities. Duties & Responsibilities 1. Site Operations Management Responsible for all site operations with team managers Develop a deep understanding of contract key performance indicators (KPIs) and reporting requirements Work with technology teams to design effective tracking and reporting tools for KPIs, SLAs, monthly, quarterly and/or annual reports used to track JLL's performance Analyze data and metric variances, recommend and implement change programs and mitigation strategies aimed at improving performance results Participate in special projects and/or facilitate ad hoc reporting requests as required Provide communications management for internal and external account marketing and communications, including online content management Shape and deploy a process management mentality that is that focuses on leveraging JLL best practices for deployment on the account Participate in managing the relationship with the Client's Performance Management SME and translate their business objectives into JLL's account business plan when required Ensure data integrity of all technology and information systems across the portfolio and audit from time to time Establish and deliver key account initiatives as determined and agreed with the Leadership Team and Client Drive client initiatives such as savings targets, benchmarking and best practices Consolidate information and generate reports, communications and documents as required by client Always set targets and challenges for the team to improve services 2. Client/Stakeholder Management Develop relationships with key stakeholders in the Client's organization to better understand their needs and requirements Comply with all requirements of the Client contract and meet or exceed Key Performance Indicators Deliver an exceptional quality of service to the Client, as reflected by Client feedback Understand the client business growth and work with stakeholders to implement growth strategies 3. Finance Management Ensure budget is prepared with accuracy and financial results are within the KPI requirements Mitigate risk for the organization by ensuring A/R is maintained below 60 days payable Look for opportunities to cross-sell services and to reduce cost to our customers' operations 4. People Management Actively encourage an environment that supports teamwork, co-operation, performance excellence and personal success Ensure the best qualified candidate is hired for all roles on the account Thoroughly and critically assess direct reports (and directs' directs) For every direct report, build actionable and measurable career development plans; engage in consistent conversations regarding progress Advance the firm's diversity and inclusion priorities by focusing on talent moves, i.e., hiring, rotation and promotion Provide point-in-time coaching to elevate performance 5. Vendor Management Assist in the management of all contractors on site to ensure they perform to the required standards (including inspection of vendors' works) Assist in the procurement of vendors and services as required Candidate Specification People Skills Able to effectively communicate with any level of person in a client organization in both English and Japanese Able to give coaching and leadership to staff Able to resolve first-line conflicts regarding customer expectation and delivery Able to deal with political situations and defuse conflict Quest for Excellence Understands great service Strives to deliver something different Will not settle for mediocre delivery Will think in traditional and non-traditional manners Problem Solving & Strategic Thinking Ability to connect strategic matters to operational deliverables Able to articulate solutions and explain them well Analytical, proven ability to solve problems using an objective approach Proven ability to employ holistic approaches and look at long-term solutions with the team Ideal Experience Minimum 10 years' experience in Facilities Management or Hospitality Minimum 5 years' experience in people operations and client relationship management Experience in handling client matters with the ability to escalate or give first-hand advice Demonstrated experience in balancing the interests of the client with those of the Firm Experience in translating strategic needs into deliverable programmes Has handled a P&L and/or understands financial systems Other Personal Characteristics Customer service-oriented attitude Friendly, helpful and willing to go above and beyond to help meet our customer's needs Able to prioritize effectively Proactive and positive attitude Team player Excellent interpersonal and communication skills, including understanding of the use of confidentiality and diplomacy Excellent multi-tasking, project management and organizational skills Ability to work in a fast-paced environment and meet deadlines

Location:

On-site –Tokyo, Japan

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.