Team Leader, Customer Service (Order Entry)

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

Position Summary

Thermo Fisher Scientific is seeking a proactive and results-driven Team Leader to oversee our Order Management team supporting the South and West regions. This role is responsible for ensuring efficient order processing, driving operational excellence, and identifying automation and process improvement opportunities. The ideal candidate will combine strong leadership skills with a continuous improvement mindset and the ability to collaborate cross-functionally.

Key Responsibilities

• Oversee daily operations of the Order Management / Order Entry team to ensure efficiency, accuracy, and service excellence.
• Lead, coach, and develop team members through regular one-on-one meetings, mentoring, and performance management to drive engagement and reduce attrition.
• Ensure Customer Service KPIs and performance metrics are consistently achieved and continuously improved.
• Act as a key point of contact for escalations and support Customer Care strategies to enhance customer satisfaction and loyalty.
• Collaborate cross-functionally with Sales, Finance, Logistics, Warehouse, Technical Service, Regulatory, Legal, Marketing, and Quality teams to ensure seamless operations and an improved customer experience.
• Partner closely with Sales to provide guidance and drive initiatives that enhance the end-to-end customer journey.
• Identify, lead, and implement process improvements across systems, tools, and workflows, with a strong focus on automation and efficiency.
• Support and contribute to automation and digital transformation initiatives within order management.
• Participate in and lead key local and corporate projects aligned with business objectives.
• Analyze customer and operational data (including ERP systems) to identify trends, reduce complaints, and drive strategic improvements.
• Maintain ownership and governance of customer-related data within ERP systems to ensure data accuracy and integrity.
• Deliver training and presentations on Customer Care tools, processes, and best practices to support team capability building.

Skills

• Proven people management and development skills.
• Experience in project support and management.
• Committed to achieving goals with a strong focus on detail.
• Proficient in systems, including Oracle or SAP, Outlook, PowerPoint, and Excel.
• Excellent interpersonal and collaborative skills.
• Ability to handle confidential information responsibly.
• Task-focused with a flexible approach to challenges.

Experience

• Previous experience as a team leader in a shared services (Customer Care/Service) environment is preferred.
• Experience in Order Management is a plus.
• Experience with automation tools or digital transformation initiatives is highly desirable.

Education

• Bachelor’s degree from a four-year college or university, or equivalent work experience.

Working Conditions

• Typical office environment with standard physical demands.
• Some travel may be required.

What We Offer: 

• Competitive Compensation Package: Benefit from a competitive salary, Cafeteria benefits (SZÉP-card allowance), and an annual performance-based bonus. Flexible working arrangements and monthly pension fund contributions after six months of employment are also included. 

• Comprehensive Health & Well-being Support: Enjoy a Medicover health insurance package with health screenings, life, accident, and critical illness insurance, as well as access to discounted dental care services. Stay active with a discounted All You Can Move Sport Pass and relax in our dedicated office areas equipped with massage chairs. 

• Career Growth & Professional Development: Advance your skills through soft and hard skill training, continuous learning opportunities, and complimentary language courses available after three months of employment. 

• Modern & Convenient Work Environment: Work in a modern office featuring standing desks and ergonomic chairs, located approximately 10 minutes from the city center, with complimentary parking provided. 

• Inclusive, Multilingual Culture: Join our multilingual work environment with native colleagues, fostering a vibrant, collaborative atmosphere supported by innovative technology. 

• Engaging Community & Events: Participate in exciting team and company events, including social responsibility initiatives and after-hours activities, as we celebrate diversity and shared achievements. 

We offer an innovative, forward-thinking environment with outstanding career development prospects. Join us and be part of a team that stands for integrity, intensity, involvement, and innovation.

Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.