Technical Architect, Go-to-Market

Role Description

​​GTM TechOps owns the systems, data, and automation that power the full customer lifecycle, from first touch through renewal and expansion. This role sits at the center of that ecosystem.​

​​As a Technical Architect, you will define how our GTM platforms work together in practice. That means translating business strategy and process into scalable system design across Salesforce, marketing automation, customer success, support platforms, and our broader data and AI stack.​

​​This is not a pure “draw the diagram” architecture role. You will work directly with engineering, product, operations, and data teams to ensure what we design is actually buildable, adopted, and durable. You’ll help us move faster with fewer handoffs, while keeping a high bar for data quality, system integrity, and long-term maintainability.

Responsibilities

• Define how systems connect across the full lifecycle (lead → opportunity → close → onboarding → adoption → renewal → expansion).
• Structure solutions around core business capabilities to reduce fragmentation and improve reuse.
• Ensure clean handoffs, consistent data models, and scalable automation across domains.
• Lead architecture for Salesforce, marketing automation, customer success platforms, and support tooling.
• Partner with data teams to align system design with the GTM data model and downstream analytics needs.
• Define how AI is embedded into GTM workflows (agentgoaidataanalyticsproductdesignmarketingsales