Senior Research Operations Program Manager
Confirmed live in the last 24 hours
Okta
Compensation
$110,000 - $160,000/year
Job Description
Get to know Okta
Okta is The World’s Identity Company. We free everyone to safely use any technology, anywhere, on any device or app. Our flexible and neutral products, Okta Platform and Auth0 Platform, provide secure access, authentication, and automation, placing identity at the core of business security and growth.
At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we’re looking for lifelong learners and people who can make us better with their unique experiences.
Join our team! We’re building a world where Identity belongs to you.
About the Role:
At Auth0 by Okta, we’re on a mission to build trusted identity experiences for developers, businesses, and end users. Our research team plays a critical role in uncovering the insights that help us build secure, scalable, and user-centered products, and we're looking for a Senior Research Operations Program Manager to help us scale our impact.
In this role, you’ll be responsible for optimizing our research infrastructure, managing participant operations, and improving the way insights are shared and activated across the company. You’ll collaborate closely with researchers, designers, PMs, and cross-functional partners to ensure research is delivered efficiently and effectively ensuring that the insights we uncover are accessible, actionable, and reusable. This is an exciting opportunity to join a growing research function and have real ownership to help shape how research operations evolve at scale.
You’ll report to the UX Research Manager and be a key part of building the systems, processes, and partnerships that make high-quality research possible across the organization.
Key Responsibilities:
- Tooling & Insight Accessibility
- Maintain and optimize research tools and processes (e.g., Dovetail, Confluence, Jira, Heap, GreatQuestions), ensuring insights are organized, searchable, and adopted across teams.
- Organize and uphold folder structures, tagging conventions, and naming systems to make insights easy to find and reuse.
- Support ingestion of self-service research and ensure consistent documentation practices.
- Help optimize insight-sharing channels to increase visibility of research across the org.
- Coordinate tooling access and provisioning with Legal, IT, and Security teams.
- Support enablement programs to help stakeholders access insights in Dovetail and Heap.
- Participant Management & Recruitment
- Manage and grow the research participant panel, including recruitment logistics, incentive tracking, and ongoing data hygiene.
- Help maintain and evolve the Auth0 Research Program to support continuous, proactive research engagement.
Coordinate participant outreach and scheduling in partnership with researchers and cross-functional stakeholders.
- Operational Efficiency & Process Support
- Support optimizing research intake triage, prioritization, and tracking via Jira or similar tools.
- Identify operational bottlenecks and collaborate on improvements to workflow efficiency.
Document processes and best practices to enable scalable, repeatable research execution across research and cross-functional teams.
- Cross-Functional Collaboration & Insight Coordination
- Partner with Research, Design, Product, Marketing, and other insights functions to reduce duplicative research and increase insight reuse.
- Help identify and connect insights from other teams (e.g., support, PMM) into the centralized research repository.
Act as a point of contact for teams needing access to research tools or findings.
- Insights Activation & Reporting
- Support and optimize rituals that drive insight activation, such as research
