Senior Scaled Partner Enablement Manager

What's the opportunity? 

Intercom is moving beyond a tool to a platform that powers the AI-first Customer Agent. Our partners are the primary drivers of our expansion. We are looking for a revenue-focused Enablement Strategist to lead the scaled motion. Your goal isn't just to inform partners, it is to accelerate their path to revenue. You will own the strategy that turns a "registered partner" into a "revenue-producing partner" by building the infrastructure that scales sales proficiency and technical delivery excellence across thousands of global users.

What will I be doing? 

• Revenue Velocity Mapping: Analyze the partner sales cycle to identify friction points. You will build targeted enablement "interventions" designed specifically to increase win rates and decrease the time between partner onboarding and their first sourced deal. You will work cross-functionally with the Regional Partner Managers (APAC, LATAM, AMER, EMEA) to ensure the scaled content strategy aligns with regional revenue targets and specific GTM plays.
• Monetization of Competency: Design and launch advanced certification programs that validate a partner’s ability to sell and implement Intercom’s AI Agent, directly impacting their ability to command higher service fees and drive deeper customer retention.
• Ecosystem Mindshare & Growth: Create "sales-ready" assets that allow partners to position Intercom effectively against competitors like Decagon, ensuring our partners are equipped to win high-stakes enterprise bids.
• Strategic Architecture: Define and lead the long-term vision for scaled enablement, moving beyond modular training to create a holistic "Partner Journey" that accelerates time-to-first-deal. You will provide the leadership team with deep insights into partner readiness. You will use data to "pressure-test" our strategy, identifying which regions or tiers are underperforming and why.
• Performance-Driven Enablement: Shift from measuring "completions" to measuring "competency and outcomes." You will own the link between enablement programs and partner-driven ARR, identifying gaps in the funnel and deploying targeted interventions. Move beyond vanity metrics. You will be responsible for reporting on Enablement-Influenced Revenue, tracking how engagement with our platforms correlates with partner-sourced pipeline and deal velocity.
• Cross-Functional Orchestration: Act as a high-agency partner to Product, Marketing, and Regional Leads. You won't just "transform information"; you will synthesize competing priorities into a cohesive strategy that aligns with Intercom’s global blueprint. You will proactively identify how AI can automate "basic" enablement tasks, allowing you to focus on high-value strategic initiatives like advanced technical certifications and professional services excellence.
• Infrastructure Ownership: Treat the Partner Enablement Hub as a product, continuously optimizing the UX and content architecture to ensure it remains the "source of truth" for the global ecosystem.

What skills do I need? 

• 8+ years in Enablement, GTM Strategy or Partner Ecosystems, with a proven track record of building programs that move needle-metrics not just engagement metrics.
• Experience where your success was measured by business outcomes (e.g., pipeline growth, quota attainment, or partner productivity) rather than just content output.
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