Strategic Accounts Director

Strategic Accounts Manager

London

The Strategic Accounts Manager is responsible for managing and growing a portfolio of high‑value strategic clients, driving revenue growth, expanding wallet share, and strengthening client engagement across service lines, sectors, and geographies.

This role plays a key part in embedding a consistent and scalable approach to strategic account management across the region, supporting sales performance, and championing the use of self‑serve tools that enhance access to client insights. Operating under the guidance of the Head of Sales Enablement and working closely with the EMEA President of Strategic Accounts & Sales, the Strategic Accounts Manager collaborates cross‑functionally to support account planning, opportunity development, and best‑practice adoption across the business.

Key Responsibilities:

Strategic Account Ownership

• Manage a portfolio of strategic accounts, including direct ownership of high‑value and complex client relationships.
• Build trusted partnerships with senior client stakeholders and decision makers.
• Develop and execute proactive account plans to drive growth across service lines, sectors, and geographies.
• Identify, activate, and track cross‑selling and upselling opportunities to strengthen client partnerships.

Sales Strategy & Client Development

• Apply best practices in sales strategy, client engagement, account planning, and pipeline development.
• Support strategic pursuits and complex client opportunities in collaboration with sector and service‑line teams.
• Drive initiatives that improve client retention, satisfaction, and long‑term account growth.

Performance, Growth & Reporting

• Monitor and report on account performance, sales activity, pipeline health, and revenue growth across the strategic account portfolio.
• Ensure alignment of sales activity with regional and global strategic priorities.
• Provide accurate forecasts, insights, and structured updates to senior stakeholders.

Cross‑Functional Collaboration

• Act as a key point of contact between Strategic Accounts, Sales, Delivery, Operations, Marketing, and Executive teams for designated clients.
• Facilitate strong cross‑functional collaboration to deliver integrated and seamless client value.
• Connect business units to unlock cross‑sell opportunities and ensure coordinated client delivery.

Strategic Enablement & Insight Development

• Maintain a high‑level view of strategic account performance, trends, and client needs.
• Analyse client intelligence and market insights to identify new business development opportunities.
• Contribute updates on pitching activity, key meetings, strategic initiatives, and emerging trends to Sales Enablement and leadership teams.

Platform & Tools Advancement

• Champion the adoption and effective use of self‑serve solutions for accessing non‑confidential client insights.
• Collaborate with OGT and Data & Analytics teams to enhance Client Intelligence and Sales Hub platforms.
• Support the development and maintenance of centralised account plans, dashboards, and client contact platforms.

Marketing, Pursuit & Research Integration

• Partner with Client Intelligence, Pursuit Strategy, and Bid & Pitch teams to deliver a coordinated, strategic business development approach.
• Work with Business Development Services (BDS) and Research teams to develop client‑specific content, thought leadership, and targeted marketing initiatives.
• Ensure timely and meaningful follow‑up on all client interactions to maximise engagement and opportunity generation.

Skills & Experience:

• Strong experience managing strategic or key accounts within real estate, professional services, consultancy, or a related industry.
• Proven ability to manage high‑value clients and drive growth across multiple service lines.
• Excellent stakeholder management and relationship‑building skills at senior levels.
• Strong commercial and financial acumen with a growth‑orientated mindset.
• Exceptional communication, presentation, and influencing skills.

Please note: This is a direct search led by Cushman & Wakefield. We only work with recruitment agencies on our preferred supplier list, and only where a signed and in‑date agreement is in place and the agency has been directly instructed on the role by a member of our Talent Acquisition team. We do not accept speculative or unsolicited CVs submitted to any of our employees or outside of our agreed process. No agency fees will be payable in these circumstances.