Service Associate

Our Service Associate reports directly to the Operations Manager and is responsible for providing welcoming, professional, and helpful experience to all members. Beyond greeting and directing members, guests, and staff upon entry, they serve as representatives of our gym's commitment to exceptional service. The Service Associate will handle member inquiries and requests, offer knowledgeable assistance, and ensure every individual feels valued and supported in their fitness journey. While these responsibilities encompass a broad spectrum, our Service Associate remains flexible and adaptive to the evolving needs of our gym, with duties subject to change under the discretion of management.  

Position Purpose: Be a great host, the members best source of information and create a fun atmosphere for members, guests and staff.  

Core Purpose: To create loyal, lifelong fans and exercise practitioners.  

Responsibilities:   

• Greet members and guests with a friendly and professional attitude  
• Provide information about gym services, programs, and membership options.  
• Address member inquiries, concerns, and complaints promptly and professionally.  
• Check-in members and guests using the gym’s management system.  
• Oversee and manage check-in alerts and notifications.  
• Ensure the front desk area is clean, organized, and stocked with necessary supplies.  
• Process payments for memberships, classes, and retail items.  
• Follow safety protocols and procedures to ensure the well-being of all gym members and s