Manager, Process

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary

As a member of the CSX Flagship Forums, you will play a critical role in driving Service Excellence meetings that bring together colleagues from across the PBM and the broader CVS Health organization. These cross-functional sessions are designed to identify root causes of client and member challenges, foster meaningful dialogue, and move beyond issue mitigation to develop durable, long-term solutions for our colleagues.

In this role, you will help shape the effectiveness of these forums by determining appropriate topics and timing, supporting business partners with data gathering and session readiness, and ensuring high-quality, outcome-driven conversations. You will also be responsible for capturing clear, durable commitments resulting from each meeting, helping ensure accountability and sustained improvements in client service and operational performance.

Candidates must be able to manage timelines, agendas, and action items to ensure appropriate attendees, materials, and follow-up items are prepared and delivered in a

timely manner.

To be a candidate for this role you will possess the following:

• Adept at execution and delivery (planning, delivering, and supporting) skills.

• Adept at collaboration and teamwork.

• Adept at problem solving and decision-making skills.

• Adept at growth mindset (agility and developing yourself and others) skills.

• Adept at business intelligence.

Required Qualifications

• 5+ years of PBM operations and client service process management
• 3+ Facilitating cross-functional meetings and workshops.

Preferred Qualifications

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• Proven working knowledge of root cause analysis and continuous improvement methodologies.

• Experience collaborating with multiple stakeholders to execute priorities.
• Experience moving between functions, lines of business, or industries.

Education

Bachelor's degree or equivalent experience required.

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$60,300.00 - $132,600.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Additional details about available benefits are provided during the application process and on Benefits Moments.

We anticipate the application window for this opening will close on: 04/30/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.