Pool & In Villa Dining Assistant Manager

About the role:

The Pool & In-Villa Dining  Assistant Manager is responsible for the daily oversight, leadership, and operational excellence of the resort’s pool and in-villa dining departments. This role ensures that all guest experiences within these areas reflect the highest luxury service standards. The Assistant Manager provides hands-on supervision, drives team performance, maintains facility and equipment readiness, and upholds all safety, financial, and service protocols. 

What you will do:

Pool Operations 

• Train, supervise, schedule, and discipline pool staff to ensure smooth daily operations. 

• Maintain an attentive, welcoming presence, greeting guests and supporting all service needs. 

• Ensure all pool staff consistently execute proper luxury service techniques. 

• Anticipate and manage daily pool-related materials, supplies, and equipment. 

• Oversee cleanliness and condition of pool facilities, furniture, restrooms, and equipment, reporting maintenance needs. 

• Monitor pool safety for both guests and team members. 

• Process and document pool walk‑outs according to property standards. 

• Participate in pool-related inventories. 

In‑Villa Dining (IVD) Operations 

• Train, supervise, schedule, and discipline IVD staff to ensure seamless in‑villa dining service. 

• Ensure consistent execution of tray setup, delivery etiquette, order accuracy, and departure procedures. 

• Manage all IVD equipment, supplies, and stocking needs. 

• Monitor condition of IVD service tools, equipment, and delivery vehicles; recommend repairs or replacements. 

• Support IVD inventory processes. 

• Maintain clear communication across IVD, Culinary, Guest Services, and Management teams. 

Shared Responsibilities 

• Maintain full knowledge of all food & beverage offerings, including ingredients and preparation methods. 

• Help prepare staff schedules that balance guest service demand, labor costs, and overtime control. 

• Prepare daily and weekly payroll for the pool and IVD teams. 

• Complete all required paperwork related to revenue, labor, incidents, and operations. 

• Manage financial tasks including bank float management and accurate POS check processing. 

• Ensure strong communication through daily logs, shift notes, and reporting. 

• Conduct or support performance evaluations for team members. 

• Foster teamwork, positive morale, and employee development. 

• Uphold excellent guest relations and resolve service concerns promptly and professionally. 

• Identify and manage intoxicated, disruptive, or unsafe guest behavior. 

• Complete accurate and timely incident/accident reports. 

• Respond to emergencies following Residence Club protocols. 

• Attend required meetings, briefings, and trainings. 

• Perform other duties or projects as assigned by leadership. 

What you bring:

• Excellent reading, writing, and verbal communication skills in English. 

• A college degree is preferred, ideally in hotel, hospitality, or restaurant management. 

• 1–2 years of supervisory or management experience in restaurant, pool, or recreation operations. 

• At least 6 months of food & beverage service experience. 

• Strong knowledge of: 

  • Luxury service standards 

  • F&B cost control 

  • Labor management 

  • Human relations and team leadership 

  • Maintenance awareness 

  • Merchandising and presentation standards 

What we offer:

• Salary Range: $73,000 - $75,000  

• Health Insurance - Medical, Dental & Vision 

• Company Match 401K Plan 

• Complimentary stays at Four Seasons Worldwide  

• Complimentary meal 

• Laundered Employee Uniform  

• Complimentary on-site parking   

• Growth & Development opportunities   

Schedule & Hours:

• Full Time  

• Availability to work all shifts, including weekends and holidays