Customer Supply Chain Manager – Club

WHO ARE WE? 

 We are the Wellbeing Collective, an exciting new Global Business Unit within Unilever built with a start-up mindset. In North America these include OLLY, Liquid I.V., SmartyPants, Welly, Onnit and Nutrafol. Each of these companies has a fantastic variety of benefit-led products, with strong innovation and growth potential. Our mission, with our science-backed and disruptive portfolio, is to improve the health and wellbeing of millions of consumers and become a leading Health and Wellness organization. 

As part of the Wellbeing Collective (WBC), we have one customer facing account team across OLLY, ONNIT, SmartyPants and Welly. Each of these companies has a fantastic variety of benefit-led products, with strong innovation and growth potential. Being part of the WBC offers the opportunity to represent more brands, and provide one voice to our customers, while also developing best in class capabilities. This is a remarkable group of people who have come together to work across several of the different operating companies. 

THE ROLE: CUSTOMER SUPPLY CHAIN MANAGER – CLUB  

Reporting to our Senior Manager, Costco will serve as a key contributor within our WBC team and will be an important strategic partner for our Club (Costco, Sam’s Club, BJs) partners. We need someone that is committed to making a positive culture impact and a strong contributor. This individual will help optimize and enhance our customer supply chain support. The WBC operating companies include SmartyPants, Onnit, Welly, and OLLY. Supply excellence is a top priority for us across all 4 businesses and this role will help support the development and execution of our current and future Club Supply Chain strategy.  

KEY RESPONSIBILITIES 

• Be the go-to Supply Chain expert for all things Club both internally and externally 
• Customer Management: Serve as the primary point of contact for Club customers on supply and execution. Build trust and grow relationships to better serve our partners 
• Order Fulfillment: Oversee the order fulfillment process, ensuring all goals and targets are met. Address and resolve gaps quickly to ensure on time in full deliveries. Provide weekly reporting and insights specific to each brand and customer 
• Inventory Management: Track and analyze inventory levels to ensure product availability and minimize out of stocks. Collaborate with operations teams to manage inventory; collaborate with sales to influence the forecast  
• Performance Monitoring: Establish and track key KPIs related to supply chain operations and customer satisfaction. Provide regular reports to the leadership team. 
• Best-In-Class Process: Identify opportunities for process optimization and implement best practices to enhance supply chain efficiency and customer service. 
• Cross-Functional Collaboration: Work closely with sales, marketing, finance, and operations teams to align supply chain activities with overall business objectives.  

CAPABILITIES + SKILLS REQUIRED 

• 4-8 years of CPG supply chain management or replenishment experience 
• Strong customer-facing experience with club channel (Costco and Sam’s Club preferred)
• Proficient in analyzing supply and order/shipment data sets to provide clear status updates and actionable insights.
• Experience in tracking and reporting KPIs to cross functional groups: (OTIF, compliance, chargebacks).
• Ability to navigate multiple levels of an organization, and explain complex topics to non-expert stakeholders  
• Experience managing external customer relationships within supply chain 
• Relationship building, ability to lead through collaboration & influence vs. complete ownership  
• Results orient