Senior Manager, Software Engineering (L5)

Confirmed live in the last 24 hours

Twilio

Remote - India

Remote

Posted March 24, 2026

Job Description

Who we are

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!

See yourself at Twilio

Join the team as Twilio’s next Senior Engineering Manager on Twilio’s Flex product team.

About the job

This position is needed to manage the Flex TaskRouter & Proxy team of software engineers to own and extend the feature set offering to customers and therefore the overall solution reach of Flex.

Flex is Twilio’s contact center platform and is a unique solution that provides customers with the building blocks they need to build a fully customized contact center solution to meet their needs.

Responsibilities

In this role, you’ll:

Own and deliver delightful routing experiences for Twilio Flex, TaskRouter & Proxy customers
Be a champion for your team, setting individuals up for success and putting others’ growth first.
Understand the architecture and processes required to build and operate always-available complex and scalable distributed systems in cloud environments.
Advocate agile processes, continuous integration and test automation.
Be a strategic problem solver and thrive operating in broad scope, from conception through continuous operation of 24x7 services.
Exhibit strong communication skills: in person, or on paper. You can explain technical concepts to product managers, architects, other engineers, and support.

Qualifications

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required:

You have a minimum of 14+years experience with 5 years of proven track record of leading and managing software teams.
Experience managing multiple workstreams within the team
Bachelor’s or Master’s degree in Computer Science, Engineering or related field.
Technical Experience with:
- Distributed Routing and Orchestration using cloud native technology stack
- REST APIs
- Programming languages: Java/GoLang
- Datastores like Aurora, DynamoDB Etc.
- Distributed Cache
- container technologies - Docker/Kubernetes.
- modern automated testing and CI/CD pipelines.
- SaaS Telemetry and Observability tools such as Datadog, Graphana, Prometheus.
Excellent problem solving, critical thinking, and communication skills.
Broad knowledge of development environments and tools used to implement and build code for deployment.
Have strong familiarity with agile processes, continuous integration, and a strong belief