Onboarding Specialist

Confirmed live in the last 24 hours

Cision

Canada; Montréal, Quebec, Canada; Toronto, Ontario, Canada

On-site

Posted April 15, 2026

Job Description

At Cision, we believe in empowering every individual to make an impact. Here, your voice is heard, your ideas are valued, and your unique perspective fuels our collective success. As part of our global team, you'll thrive in an environment that champions curiosity, collaboration, and innovation, all while making meaningful contributions to the brands we accelerate.

Join us in shaping the future of communication and building authentic connections that matter. Whether you're solving complex problems or driving bold innovations, your growth is our success, and together, we’ll create the conversations of tomorrow.

Empower your impact at Cision. Be seen, be understood, be you.

The Onboarding team is a global team of product experts whose mission is to enable customers to turn social data into practical insights that inform strategic business decisions. We provide customers with a tailored and scalable data and visualization ecosystem, as well as enablement programs that empower customers with the knowledge and skills to confidently use Brandwatch and utilize social intelligence to harness the power of social across the enterprise. This role is primarily one of consulting and coordinating people across multiple internal and external teams to ensure the smooth planning, execution and implementation of small and large-scale setup solutions across the Brandwatch product suite.

What You'll Do

Become an expert in the Brandwatch suite of products and stays up to date on industry trends.
Can autonomously design and deliver project solutions in a way that addresses all of the client's objectives, while allowing for future scalability.
Can coordinate resources and delegate where needed ensuring all work meets the highest level of standard.
Able to drive long-term product adoption by making proactive recommendations about best practices and potential projects, advancing clients in their use of the platform.
Thrives on consulting with clients, getting to truly understand their requirements and helping them achieve their business goals.
Can manage several complex customer engagements simultaneously, balancing the needs of multiple customer stakeholders, while ensuring a successful and timely completion.
Represent Brandwatch in client-facing meetings by presenting to users and key stakeholders.
Represents the team and builds exposure internally and externally (events).

What You'll Bring

A passion for helping customers and a dedication to providing a best-in-class service experience.
2+ years of prior experience with software onboarding or customer-facing roles.
An ability to adapt quickly to new software and constantly changing business requirements.
An ability to use data to analyze results and make data-driven decisions.
Experience working in a deadline-driven environment.
Strong communication skills and the ability to build strong relationships quickly.
Being bilingual in English and French is strongly preferred
SEO optimization experience is a strong plus!

As a global leader in PR, marketing and social media management technology and intelligence, Cision helps brands and organizations to identify, connect and engage with customers and stakeholders to drive business results. PR Newswire, a network of over 1.1 billion influencers, in-depth monitoring, analytics and its Brandwatch and Falcon.io social media platforms headline a premier suite of solutions. Cision has offices in 24 countries throughout the Americas, EMEA and APAC. For more information about Cision's award-winning solu

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