Revenue Operations Director, Client Success

Innovid is looking for a strategic and execution-oriented Revenue Operations Director, Client Success to serve as the dedicated revenue operational partner to our high-growth Client Success organization. This role sits within Innovid’s Revenue Operations team—a function built around five specialized pillars: Enablement, Systems, Commissions, Insights, and Operations. The Revenue Operations Director, Client Success  sits within the Operations pillar, alongside peers overseeing Sales Operations and Marketing Operations.

Our Client Success team is responsible for retaining and growing revenue from Innovid’s existing customer base. As their dedicated RevOps partner, you will identify and lead initiatives that improve process, drive technology adoption, support incentive compensation, and deliver the reporting and insights that commercial leadership needs to understand and improve outcomes. Critically, you will not work in isolation—you will operate as a collaborative member of the broader RevOps team, partnering with our heads of Revenue Systems, Insights, Commissions, and Enablement to bring the right expertise to every initiative.

This is a high-impact role for a builder who is equally comfortable developing strategy and executing—someone who understands that operational excellence in the post-sale motion is a direct driver of revenue retention and growth.

 What You Will Do: 

Operations & Process Improvement

• Serve as the primary RevOps point of contact for the Client Success team, owning the operational agenda for the post-sale commercial function and ensuring CS leadership has a dedicated, expert partner to drive performance.
• Design and continuously improve end-to-end post-sale processes, including client onboarding workflows, renewal playbooks, expansion motion frameworks, escalation protocols, and executive business review (QBR) structures.
• Develop and maintain a CS operating cadence—including renewal forecasting rhythms, pipeline reviews, and performance check-ins—that keeps leadership aligned, accountable, and forward-looking.
• Identify process gaps through data analysis and direct stakeholder engagement, then build and execute improvement plans with clear owners, timelines, and success metrics.
• Collaborate closely with peers in Sales Operations and Marketing Operations to ensure a consistent, connected commercial motion across the full customer lifecycle—from acquisition through retention and expansion.

Reporting & Insights

• Lead the development of Client Success reporting by defining requirements, establishing data standards, and working in close partnership with the Insights team to build and maintain dashboards that give commercial leaders clear visibility into retention performance, churn risk, expansion pipeline, and team productivity.
• Own the CS metrics framework—defining, tracking, and socializing the KPIs that matter most, including Gross Revenue Retention (GRR), Net Revenue Retention (NRR), renewal rates, account health scores, time-to-value, and client satisfaction indicators.
• Drive renewal and expansion revenue forecasting in partnership with CS leadership and Finance, supporting accurate and accountable revenue planning.
• Translate complex data into clear, compelling narratives and recommendations for VP- and C-level audiences, bringing a forward-looking perspective to business reviews.

Technology & Systems

• Own the CS team’s relationship with the Revenue Systems function, serving as the primary stakeholder for post-sale Salesforce workflows, data requ