Senior Technical Writer

About the Job:

LaunchDarkly is looking for someone to join our small-but-mighty docs team. This is a high-impact role for a mid-senior individual contributor. The docs team sits in the Technology org with our peers in Product, Engineering, and UX. This position reports to the technical writing manager.

In this role, you'll partner closely with another writer to support the docs needs of our AI Configs product. In addition to working with AI Configs, you’ll contribute docs for our SDKs and API, as well as other technical content. This is a fast-paced role, but you’ll have a strong, healthy team to support you as we work together to write and ship some of the best docs around.

This role is on the “technical” end of “technical writer.” You may have been a software developer or other kind of engineer, or you may have a CS or other technical degree. But you’re not just a technical hire–if you’re a good fit for this role, you’ll care deeply about the power of the written word and what makes a great reader experience. You’ll be a motivated self-starter who is able to collaborate cross-functionally, give and receive feedback gracefully, and always wants to learn something new.

This is a fully remote position. US-based applicants are welcome to apply. There may be opportunities to travel to the San Francisco Bay Area or other US locations for team events.

Responsibilities:

• Write, edit, maintain, and improve the LaunchDarkly product, API, and SDK documentation, including procedure-based feature documentation, use-case-driven narrative guides, and technical topics sourced from engineering contributors.

• Work with product managers, developers, and designers to write and edit documentation for new features.

• Work with the docs team to scope, plan, and implement upgrades and content improvements to the docs site.

• Work with support, developer advocates, and customer success to address customer pain points with documentation updates and improvements.

• Respond to feedback on existing docs in a timely, effective manner.

Qualifications:

• You must have very strong writing and editing skills.

• You must have 5+ years of technical writing experience and/or a degree in a tech field or related industry. Don’t panic about this part–your experience is more important than any specific job title or degree you’ve held.

• You must have a strong technical background, possibly as a software developer.

• You’re excellent at distilling technical and UX requirements into documentation plans and deliverables. You do not need an outline handed to you–you can take your notes from a team meeting and act on them on your own.

• You’re great at owning the docs for a product or feature from kickoff to publication.

• You’re a strong communicator who’s able to balance multiple priorities and speak proactively if you n