Vice President of Operations

About Us

Greenbrook Medical is building a next-generation, senior-focused primary care platform designed to improve the health and wellbeing of seniors across the country. We operate high-touch neighborhood clinics that take full accountability for outcomes and total cost of care, aligning clinical excellence with disciplined execution — and it’s working. Our patient Net Promoter Score is 91 (compared to 32 for typical healthcare organizations), proving that happier patients really do become healthier patients.

Rooted in Tampa Bay, our partnership with Tampa General Hospital has allowed us to accelerate our growth as we expand. Backed by strong unit economics, experienced operators, and a clear playbook, Greenbrook is entering its next phase — and we’re looking for builders to help scale it.

This is a company for operators who want to shape the future of senior care. You’ll help build the infrastructure, processes, and teams needed to deliver better care, better coordination, and better outcomes — while growing a platform that’s designed to succeed only when our patients thrive.

 

About the Role

We are seeking a Vice President of Clinical Operations to lead and expand our successful clinical model as we scale across Tampa Bay and beyond. This role is crucial for ensuring that our clinical operations continue to deliver outstanding results, as evidenced by our early success — a NPS of 91 and managing a population 80% sicker than the Medicare benchmark at 40% below the Medicare cost. In this role, you will work closely with our Chief Medical Officer to design, refine, and optimize clinical workflows that support our growth.

In this leadership position, you will have the opportunity to shape the future of our clinical operations, develop our team, and drive the metrics and leading indicators that ensure excellence in all aspects of our clinical services. Leveraging our partnership with Tampa General Hospital, you will maximize clinical performance and help us continue to deliver high-quality care at scale.

 

Location: 

Hybrid in the Greater Tampa Bay Area strongly preferred. Open to exceptional remote candidates in FL, VA, TX, NY, MO, NJ, TN with frequent travel to clinic locations.

 

Key Responsibilities

Clinical Operations Management

• Design, implement, and continuously improve clinical workflows and operational protocols to support scalable, high-quality care across multiple clinic locations.
• Oversee daily clinic operations to ensure consistency in patient experience, operational efficiency, and adherence to clinical and regulatory standards.
• Partner closely with clinical leadership to ensure operational processes support effective care delivery and value-based care outcomes.
• Manage and optimize core operational systems, including EMR platforms and supporting technology, ensuring teams are well trained and systems are used effectively.
• Oversee the organization’s operational knowledge and resource systems (e.g., Notion), ensuring clinical teams have access to up-to-date protocols, training materials, and operational resources.
• Identify operational bottlenecks and implement process improvements that increase efficiency, patient access, and team productivity.

Leadership and Development

• Lead, mentor, and develop the organization’s clinic operations teams. This role oversees a significant portion of our employee base and is responsible for building leadership capability across a broad network of front-line and operational leaders, ensuring strong performance, accountability, and a consistent patient-first culture across the organization.
• Drive hiring, onboarding, and ongoing development of operational leaders and clinic teams in partnership with the People team, ensuring strong talent pipelines and leadership growth.
• Build a strong leadership culture by coaching front-line and regional leaders, setting clear expectations, and fostering accountability and ownership across the organization.
• Develop scalable training and development programs to support clinical support staff and operational leaders as the organization grows.
• Ensure teams operate with a patient-first mindset while maintaining high standards for professionalism, collaboration, and operational excellence.

Metrics and Performance

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