Senior Data Analyst

Vonage BI & Data Team Mission

We are a highly creative, energetic and results-oriented team that owns data and analytics delivery for the entire organization. This starts from data ingestion to corporate dashboards and includes data analytics to drive actions. The successful candidate is passionate about understanding customer needs, motivations, and behavior and enjoys discovering insights that help us deliver better outcomes like revenue growth, better customer experience, customer engagement and customer retention. 

Why this role matters

As a Business Analyst, you will be helping us on a journey towards a modern, self-serve analytics organization. You will get autonomy and ownership around large parts of how we interface with users, how they’re trained and around defining the boundary between “let me show you how to do this yourself” and “let me do this for you”.

Over the last couple of years, we’ve made significant investments into our data infrastructure and our data processing platform. This has improved the internal team processes, however, there is still room for improvement on enabling self-serve and using advanced analytics techniques to predict what will happen rather than what happened.

What you will do

• Work closely with Sales & Marketing on upgrading their suite of reports and dashboards, moving toward a self-service reporting environment that drives efficiencies and cost savings.
• Use data mining, advanced analytics, and AI/ML techniques to analyze core KPIs, identify patterns, and generate actionable insights to help teams meet and exceed target goals.
• Partner with stakeholders to evaluate and implement AI/ML-driven forecasting, attribution, and optimization models that improve decision-making and campaign performance.
• Assist in annual budget planning and alignment by providing predictive modeling and scenario simulations.
• Serve as the bridge and ambassador to the Sales & Marketing team—championing self-service analytics, advocating for AI/ML adoption where it adds value, and maintaining strong relationships with power users.
• Coordinate and expand our user-facing “Data Academy” education initiative, ensuring business users understand not only the data and reporting available, but also how to responsibly leverage AI/ML tools and outputs in their workflows.
• Collaborate with the BI & Data team to align data engineering and AI/ML pipelines with business requirements, ensuring the right data is accessible for analysis, modeling, and reporting.

We’re specifically not looking for someone to churn out reports for other people all day long. 

Given the size of the team vs the hundreds of users we support, a large part of your work would be focused on finding ways to scale analytics via empowering our users so they are able to do what they are trying to do independently (while having support and training, if they need it).

Self-service analytics environment

• We’re using a modern analytics stack with Tableau as the visualization front-end and Snowflake as the DWH, where the majority of report development is done by our users, we also use Python, SQL and Airflow
• Rather than a report mill, the BI & Data team is there to empower and help users get their data and analytics work done themselves

What you will bring

We’re looking for an experienced analytics professional with practical experience implementing and scaling self-service analytics in a mid-sized organization. 

What is required

Required Qualifications

• Bachelor’s Degree in Business, Economics, Statistics, Computer Science, or related field
• 5+ years of experience in data analytics (preferably in a SaaS business)
• Advanced knowledge of analytical and statistical techniques, including attribution, forecasting, simulation, and