Product Expert – Customs and Entry Management

About Altana

Altana is the network for trusted trade, empowering a new era of global commerce by uniting businesses and governments on an AI-powered platform to build a more resilient and secure global supply chain. Enterprises like Boston Scientific, General Atomics, and L.L.Bean use Altana to map and manage their multi-tier value chains. Logistics leaders like UPS and Maersk use Altana to help customers reduce risk and prevent delays. And governments across the U.S. and its allies use Altana to prevent supply chain disruptions and protect national security.

We are a team of ambitious, mission-driven engineers, data scientists, and domain experts. If you are passionate about solving complex, real-world problems with global impact, we want you to join us.

The Role: Product Expert Customs and Entry Management

Altana’s mission is to fix globalization.  Customs is one of the most consequential — and most underserved — workflows in globalization and global trade. It is where many globalization regulations are implemented and provides an avenue to create a safer, more compliant, and more trustworthy integration of the global economy.  Importers struggle to navigate these regulations especially as they apply to supply chains, and traditional systems break down in the face of network shaped regulation.  Importers overpay duties or misfile. Brokers manually rekey data that already exists in commercial invoices. CF-28s and CF-29s trigger scrambles that should be routine. Repetitive work adds up because the repeatable parts are never captured.  And the relationship between filers, importers, and CBP remains largely adversarial — transactional by design — when it could be something far more collaborative and efficient.

It doesn't have to be this way.

Altana's Product Passports represent a fundamentally different model: one where enterprises proactively share structured, verified supply chain data with their brokers and government regulators — not in response to a request, but as a foundation for trust. Imagine a world where an importer's HTS classifications, valuation methodologies, supplier relationships, and country-of-origin evidence are continuously maintained and mutually visible — so that when a shipment arrives, the question isn't "prove it" but "confirmed." Where a CF-28 becomes a conversation between parties who already share context, not a scramble to reconstruct a paper trail. Where trusted traders earn expedited treatment not because they filled out a form once, but because their supply chain data speaks for itself, continuously.

As a Product Expert for Customs & Entry Management, you will be the domain authority who helps Altana build this future. You've lived the current world as a licensed customs broker — filing entries, managing post-entry audits, responding to CF-28s and CF-29s, and hunting for every compliant dollar of duty savings on behalf of your clients. You know exactly where the system breaks down. Now you're ready to stop working around those limitations and build the solution.

You will work at the intersection of deep customs expertise, product strategy, and modern AI tooling — translating what you know about how trade compliance actually works into product experiences that feel like a revelation to the brokers, importers, and trade teams who use them every day.

What You'll Do

Reimagine the Broker-Importer-Government Relationship

• Own the product vision for how Altana's Product Passports represent customs, connect enterprises, their licensed brokers, and government regulators into a continuous, collaborative compliance model — replacing the adversarial, document-on-demand dynamic that defines customs today.
• Define how brokers participate in the Product Passport ecosystem: contributing validated entry data, maintaining classification and valuation histories, and building a shared evidentiary record that makes post-entry scrutiny faster and less disruptive for everyone.
• Design the workflows that allow trusted traders and their brokers to proactively share supply chain visibility with CBP — so that expedited clearance is earned through transparency, not just paperwork.

Define the F