Internal Communications Lead + Visitor Experience Lead

Confirmed live in the last 24 hours

Zipline

South San Francisco, California, USA

On-site

Posted March 30, 2026

Job Description

About Zipline

Zipline is the world’s largest and most experienced drone delivery service. We are on a mission to serve all humans equally by ensuring access to food, medicine and essential goods anytime, anywhere. We design, build, and operate the world’s largest autonomous logistics system, delivering critical supplies quickly and reliably. Today, Zipline operates on four continents, makes a delivery somewhere in the world every 30 seconds, and has completed millions of deliveries to date, including blood, vaccines, medical supplies, food, and retail products.

Our customers include the world’s largest and most prominent healthcare systems, governments, retailers, restaurants and global businesses who rely on us to save lives, reduce emissions, increase economic opportunity, and provide delivery from point A to point B as fast as possible. The drone is only 15% of what we’ve built to enable seamless, reliable, global operations.

Our system strengthens supply chains, reduces congestion, and gives people time back. With more than 140 million commercial autonomous miles safely flown, Zipline is redefining access to healthcare, consumer products, and food across the globe.

We operate at a global scale and are looking for practical problem solvers who thrive on real-world challenges and rapid growth. Our team is motivated by building systems that have a direct, meaningful impact on people’s lives and by scaling the future of logistics. We are seeking people who sculpt from first principles, enjoy facing adversity, and can do the impossible at record breaking speeds.

About You and The Role

Zipline needs a builder who can design, build and operate a world class internal comms program and visitor experience for every investor, partner, government delegation, customer and strategic visitor who walks through our doors. This role is a part internal comms role and a part VIP visitor experience leader. This position owns the systems, narratives, logistics, comms and on site moments that shape how external stakeholders understand Zipline’s mission, capability, and momentum. You’ll own Zipline’s internal comms to all employees and build the internal comms program/function from the ground up. You will orchestrate and host all hands, internal comms programs and visits with VIP external stakeholders end to end, ensuring every interaction is polished, intentional, and reflective of a company operating at the forefront of aerospace, logistics, and autonomy.

You will partner directly with leadership, Comms, Manufacturing, Product, Engineering, Flight Ops, Operations, Culture, and Commercial to showcase our work with absolute clarity and consistency. Your job is to raise the bar and set the standard for comms to our employees and how the outside world experiences Zipline.

What You'll Do

Build and run the internal communications function

Own internal comms function, build it from the ground up and be responsible for executing it
Run the All Hands program end-to-end: agenda, narrative arc, speaker prep, content creation, production, and follow-up
Build a quarterly internal comms calendar aligned to the business plan and operating milestones; be responsible for bringing it to life and making it happen
Build an internal comms program that helps employees feel more connected, and increases employee retention and satisfaction
Partner with the People team and our Culture Champion on internal comms
Lead sensitive communications with strong judgment (org changes, incidents, policy updates), ensuring clarity, speed, and consistency
Identify other opportunities to for compelling internal comms

Own VIP visitor experience

Own the full lifecycle of key VIP visits. Design the flow, narrative, run of show, staffing, and logistics to ensure every visit is seamless and high impact.
Build a repeatable, scalable visit program that avoids one-off chaos and delivers consistent, high quality experiences as visitor volume grows.
Craft the storytelling framework for tours and briefings. Package complex technology, operational excellence, and company progress into a crisp, compelling narrative tailored to each audience.
Lead on-site execution. Coordinate te

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