Business Services Coordinator

What this job involves:

As a Business Services Coordinator at JLL, you will provide workplace experiences that will be long remembered by our clients by combining your passion for service, brilliant people skills, and enthusiasm for creating a hospitality-focused workplace. This client-facing role provides comprehensive administrative, operational, and facility assistance to ensure the seamless running of day-to-day activities while combining general business support with light handyman and maintenance responsibilities to maintain a safe, efficient, and well-presented workplace environment. You'll act as the first point of contact for general workplace or facility requests, liaise with vendors or service providers as needed, and provide daily administrative support including scheduling, coordination of meetings, and maintaining office supplies and records. Your role is essential to operational excellence, as you'll perform basic handyman duties such as assembling furniture, hanging signage or whiteboards, replacing light bulbs, and conducting minor repairs while supporting moves, adds, and changes (MAC) activities including furniture relocation, equipment setup, and workstation adjustments. Through your proactive service-oriented mindset and exceptional customer service skills, you'll interact with all levels of the business including the C-suite, high-net worth individuals, and colleagues while following and promoting JLL's safety, sustainability, and compliance standards. You'll conduct regular inspections, support on-site teams with coordination of office events and communications, and ensure all office and common areas are safe, clean, and well-presented at all times, reflecting JLL's commitment to creating transformative workplace solutions for the real estate industry.

What your day-to-day will look like:

Administrative and Business Support:

• Provide daily administrative support including scheduling, coordination of meetings, and maintaining office supplies and records for efficient business operations.

• Support local business operations, including logistics for visitors, contractors, and vendors to ensure seamless coordination.

• Assist with financial processing tasks such as raising purchase orders and tracking invoices for accurate budget management.

• Act as the first point of contact for general workplace or facility requests and liaise with vendors or service providers as needed for timely resolution.

• Support on-site teams with coordination of office events and communications as required to enhance workplace experience.

• Maintain accurate documentation for facility-related services, inspections, and maintenance activities for compliance and record-keeping.

Facilities and Handyman Tasks:

• Perform basic handyman duties such as assembling furniture, hanging signage or whiteboards, replacing light bulbs, and conducting minor repairs to maintain functional workplace.

• Conduct regular inspections of the office and promptly report maintenance or safety issues for proactive facility management.

• Support moves, adds, and changes (MAC) activities including furniture relocation, equipment setup, and workstation adjustments for workplace optimization.

• Assist with the general upkeep of workplace assets and coordinate with external vendors for specialized maintenance or repairs.

• Ensure all office and common areas are safe, clean, and well-presented at all times to reflect professional workplace standards.

Client and Stakeholder Engagement:

• Exhibit exceptional customer service, presentation, and communication skills across all levels of the business including the C-suite, high-net worth individuals, and colleagues.

• Respond to requests with professionalism, courtesy, and efficiency to exceed client expectations.

• Build positive relationships with internal teams, clients, and external vendors through responsive and proactive service.

• Maintain hospitality-focused approach in all interactions to create memorable workplace experiences.

• Support coordination of logistics for visitors, ensuring welcoming and professional first impressions.

Health, Safety, and Compliance:

• Follow and promote JLL's safety, sustainability, and compliance standards across all activities and interactions.

• Maintain accurate documentation for facility-related services, inspections, and maintenance activities to support compliance verification.

• Support the implementation of emergency procedures, safety drills, and incident reporting for workplace preparedness.

• Identify and escalate potential risks or hazards in accordance with JLL's risk management procedures for proactive safety management.

• Ensure all maintenance and handyman work is performed safely and in compliance with health and safety regulations.

Vendor and Contractor Coordination:

• Liaise with vendors and service providers to coordinate maintenance, repairs, and facility services effectively.

• Coordinate logistics for contractors and vendors, ensuring minimal disruption to workplace operations.

• Monitor vendor performance and service quality to ensure contract compliance and client satisfaction.

• Support procurement activities including obtaining quotes and managing vendor relationships.

• Maintain communication with external partners to ensure timely delivery of services and materials.

Workplace Asset Management:

• Assist with general upkeep of workplace assets including furniture, equipment, and office supplies.

• Coordinate with external vendors for specialized maintenance or repairs beyond basic handyman capabilities.

• Track and report on condition of workplace assets to inform replacement or upgrade decisions.

• Support inventory management of office supplies and equipment for operational efficiency.

• Ensure workplace assets are maintained to high standards of functionality and appearance.

Event and Communication Support:

• Support coordination of office events including logistics, setup, and breakdown activities.

• Assist with workplace communications as required to keep teams informed and engaged.

• Coordinate meeting room setups and ensure spaces are prepared to meet client and team needs.

• Support special projects and initiatives as directed by Business Services Manager.

• Contribute to creating welcoming and engaging workplace environment through event support.

Operational Excellence:

• Prioritize multiple tasks effectively and work independently under minimal supervision with strong accountability.

• Respond proactively to changing priorities and urgent requests with flexibility and professional competence.

• Identify opportunities for process improvements and operational efficiencies in business services delivery.

• Maintain high standards of workplace presentation and functionality through consistent attention to detail.

• Support team goals and contribute to positive, collaborative work environment.

Required Qualifications:

Education and Experience:

• High school diploma or equivalent required; vocational or technical training preferred.

• Minimum of 2 years of relevant office support or facilities experience demonstrating practical knowledge.

• Proven experience in an administrative or business support role, ideally within a facilities management or corporate environment.

• Basic handyman or maintenance experience (e.g., carpentry, light repairs, electrical, or plumbing knowledge).

Technical Skills and Knowledge:

• Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint) for daily administrative tasks and documentation.

• Experience with work order or facility management systems (e.g., Corrigo or similar) is advantageous for efficient service coordination.

• Basic understanding of building systems, equipment, and maintenance requirements.

• Practical skills in furniture assembly, minor repairs, and general handyman tasks.

• Knowledge of office equipment operation and basic troubleshooting.

Customer Service and Communication:

• Exceptional customer service, presentation, and communication skills across all levels of the business including the C-suite, high-net worth individuals, and colleagues.

• Strong communication, coordination, and interpersonal skills with a proactive, service-oriented mindset.

• Ability to interact professionally and courteously with diverse stakeholders in client-facing environment.

• Excellent verbal and written communication skills for clear and effective messaging.

• Professional presentation and demeanor appropriate for corporate workplace environment.

Professional Competencies:

• Ability to prioritize multiple tasks effectively and work independently under minimal supervision with strong self-management.

• Proactive, service-oriented mindset with passion for creating exceptional workplace experiences.

• Strong organizational skills and attention to detail for managing administrative and facility tasks.

• Flexibility to respond to changing priorities and urgent requests with professionalism.

• Team player with collaborative approach and willingness to support colleagues.

Safety and Compliance Knowledge:

• Understanding of workplace health and safety requirements and commitment to maintaining safe work environment.

• Knowledge of JLL's safety, sustainability, and compliance standards or willingness to learn.

• Ability to identify and escalate potential risks or hazards in accordance with risk management procedures.

• Understanding of emergency procedures and incident reporting requirements.

• Commitment to following established safety protocols in all maintenance and handyman activities.

Physical and Practical Capabilities:

• Physical capability to perform handyman tasks including lifting, moving furniture, climbing ladders, and working in various conditions.

• Ability to conduct regular inspections of office spaces and identify maintenance needs.

• Manual dexterity for performing minor repairs and equipment setup activities.

• Stamina to handle varied physical tasks throughout the workday.

• Ability to operate hand and power tools safely and effectively.

Preferred Qualifications:

• Associate's degree or vocational certification in Facilities Management, Building Trades, or related field.

• Health & Safety or trade-related certifications desirable (e.g., First Aid, Electrical Safety, Fire Warden).

• Experience in hospitality, corporate services, or workplace experience environments.

• Advanced proficiency with CMMS or facility management systems.

• Knowledge of sustainability practices and environmental management in workplace settings.

• Previous experience supporting C-suite executives or high-net worth individuals in corporate environment.

Location: Houston, TX