Technical Support Training Consultant

Confirmed live in the last 24 hours

Veeam Software

Tokyo, Japan

On-site

Posted April 2, 2026

Job Description

Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI at scale. As the market leader in both data resilience and data security posture management, Veeam is built for the convergence of identity, data, security, and AI risk. Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 550,000 customers worldwide, who trust Veeam to keep their businesses running. Join us as we go fearlessly forward together, growing, learning, and making a real impact for some of the world’s biggest brands.

About the Role

The Technical Trainer is responsible for rapidly enabling new and existing Technical Support Engineers to deliver high-quality, technically accurate, and culturally effective support for Veeam Backup & Replication v13 and Veeam Data Cloud (VDC) products.

This role bridges deep technical expertise, structured troubleshooting methodology, and Japanese customer-handling excellence, ensuring engineers are release-ready, log-literate, and customer-confident at all times.

What You’ll Do

Technical Product Training

Design and deliver structured onboarding and advanced training for: VBR v13 architecture, features, workflows, and best practices, VDC platform capabilities, deployment models, and limitations
Translate complex product behavior into support-ready mental models for new engineers
Ensure engineers can confidently explain “why”, not just “how”, to customers

Troubleshooting & Log Analysis Training

Deliver hands-on training on: Systematic troubleshooting methodologies, Advanced log analysis (“log diving”) for VBR and VDC, Identifying root cause vs. symptom
Teach engineers how to: Correlate logs across components, Identify known issues vs. new defects, Prepare high-quality escalation packages for R&D, Maintain and evolve internal troubleshooting playbooks

Training Content Localization (English → Japanese)