Social Account Manager

About the Role

We’re looking for an experienced Social Media Account Manager to join our award-winning Create Social team at MG OMD. This is a strategically important role with high-profile accounts, where you’ll have the chance to grow client partnerships, shape standout social content, and progress your career in a dynamic, collaborative team. 

You’ll act as the main point of contact for clients, managing their day-to-day social presence while driving forward proactive opportunities. This is a role for someone who thrives on balancing client service with social-first creativity – a natural relationship-builder who can manage delivery, guide strategy, and champion bold work that cuts through the noise. 

• Act as the main client contact for all social media activity, ensuring their needs are met with excellence. 
• Manage the social output of retained accounts – from always-on calendars to big campaign activations. 
• Build and strengthen client relationships to achieve long-term, trusted partnerships. 
• Support junior members of the team in their development, providing guidance and mentorship. 
• Manage financial processes across accounts, ensuring commercial responsibility and accuracy. 

Day-to-Day Responsibilities 

Social & Content Management

• Oversee the always-on social presence of client accounts, particularly across Instagram and TikTok.
• Create and manage monthly social content calendars, ensuring internal deadlines are met and delivery is on budget.
• Brief and collaborate with creative teams to execute content that reflects brand guidelines, platform best practice, and creative ambition.
• Manage influencer outreach and campaigns, including external suppliers, to achieve campaign objectives. 

Client Servicing & Strategy 

• Act as the main point of contact for clients, keeping them informed and supported on all activity.
• Work with the Social Account Director and creative team to develop social, content, and creator strategies.
• Confidently present calendars, campaign ideas, and reporting outputs to clients.
• Proactively identify opportunities for innovation and improvement, keeping clients at the forefront of social culture and trends. 

Project & Performance Management 

• Track, analyse, and report on performance through monthly reports and competitor audits.
• Keep Account Director updated on client deliverables, flagging risks or issues early.
• Ensure finances are tightly managed – maintaining trackers, reconciling budgets, and submitting accurate timesheets.
• Platform & Industry Partnerships
• Build strong relationships with social platforms and technology providers to unlock opportunities and stay ahead of the curve.
• Stay on top of social trends, audience behaviours, and platform updates, translating insights into actionable recommendations for clients. 

Communication 

• Showcase excellent presentation, written, and verbal communication skills both internally and externally.
• Manage upwards effectively – requesting support when needed, and keeping leadership informed on progress and challenges.
• Confidently contribute ideas and suggestions to internal and client discussions.
• Ensure deadlines are met and proactively flag workload issues. 

Why You’ll Love Working With The Team

• Be part of Create Social, MG OMD’s multi-award-winning social team.
• Work on bold, strategically important brands that value creativity and innovation.
• A culture that celebrates ideas, collaboration, and initiative – where your voice makes an impact.
• Creative freedom to shape social-first content, campaigns, and influencer activations.
• Access to leading tools, platforms, and partners to keep you at the forefront of social.
• Opportunities for career progression, with strong support for personal development.
• A passionate, supportive team that loves what they do and pushes for excellence every day. <