Sr. Product Manager, Technical - Financial Services

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Sr Product Manager, Technical is a visionary, strategist, analyst, customer evangelist, respected leader of business and technology execution, and professional relationship builder. Every product at T-Mobile is envisioned and created to achieve a specific business purpose or set of business results. The Sr Product Manager, Technical is accountable for ownership of products, platforms, and experiences that deliver against those outcomes by identifying the intersection of customer needs, technical feasibility, and business objectives, and leading cross-functional teams to execute.

This role sits within T-Mobile’s Financial Services organization, supporting an expanding portfolio of customer-facing products and underlying platform capabilities. The team is focused on enhancing in-market experiences, improving customer engagement, and building scalable platform capabilities that power future financial services offerings. This role will contribute to both near-term product improvements and long-term platform strategy across areas including account management, funding, identity, payments.

The Sr Product Manager, Technical leverages customer empathy, strategic thinking, and technical depth to deliver differentiated products that drive growth and improve customer outcomes. Day-to-day responsibilities include defining product strategy, building roadmaps, writing features and user stories, driving technical delivery, and partnering cross-functionally to bring products to market and continuously improve them based on data and customer feedback.

Responsibilities:

• Own the end-to-end product lifecycle for complex or cross-platform technical solutions, including vision, roadmap, and delivery
• Define and evolve product strategy by integrating customer insights, market analysis, and business objectives
• Drive Financial Services product initiatives across customer experiences and platform capabilities (e.g., account management, funding, identity, payments)
• Conduct market and customer research to identify opportunities and inform roadmap prioritization
• Translate strategy into detailed features and user stories consumable by engineering teams across multiple Agile teams
• Own and manage product backlog, ensuring alignment on priorities based on customer and business impact
• Lead cross-functional collaboration across Engineering, Architecture, Legal, Compliance, Marketing, Finance, and external partners
• Drive end-to-end technical delivery, including release planning, dependency management, and execution across Agile teams
• Analyze quantitative and qualitative data to inform decisions, prioritize features, and measure product performance
• Monitor and improve product health through KPIs, dashboards, and ongoing iteration
• Ensure product quality and performance in production, including management of defects and operational issues
• Identify execution or organizational issues that impede product success and drive resolution plans
• Support and enable Agile best practices including backlog management, PI planning, and continuous delivery
• Communicate product vision, roadmap, and progress to stakeholders and leadership, influencing decisions at multiple levels
• Partner on go-to-market activities and support product launches, pilots, and experiments to validate new concepts

Qualifications:

• Bachelor’s degree in Computer Science, Engineering, IT, or equivalent experience
• 7+ years of Product Management experience in an agile software development environment
• 6+ years of experience in technical roles such as software engineering, solution engineering, or technical architecture
• Strong experience owning products end-to-end, including roadmap, backlog, and delivery
• Proven ability to work across multiple Agile teams and manage complex dependencies
• Strong analytical skills with ability to use data to drive product decisions
• Experience with Agile methodologies, backlog management tools, and software delivery practices
• Excellent written and verbal communication skills, including ability to communicate with technical and non-technical stakeholders
• Experience with APIs, integrations, and modern platform architectures

Preferred Qualifications:

• Experience in Financial Services, fintech, payments, or banking-related products
• Experience building or scaling platform capabilities (e.g., identity, payments, account linking, wallet integrations)
• Experience working with external partners or regulated environments (e.g., compliance, risk, financial partners)
• Experience with experimentation frameworks (A/B testing, pilots) and data tools (SQL, Tableau)
• Agile certifications such as Certified Scrum Product Owner (CSPO) or PMI-ACP

• At least 18 years of age
• Legally authorized to work in the United States

Travel:
Travel Required (Yes/No):

DOT Regulated:
DOT Regulated Position (Yes/No):No
Safety Sensitive Position (Yes/No):No

Base Pay Range: $130,900 - $236,200

Corporate Bonus Target: 20%

The pay range above is the general base pay range for a successful candidate in the role. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.

At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, https://paylookup.t-mobile.com/paylookup?reqID=REQ351080¶dox=1

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing!
As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable!

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

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