Principal Product Manager, Growth
Confirmed live in the last 24 hours
PagerDuty
Compensation
180,000 - 304,000 USD
Job Description
PagerDuty (NYSE:PD) is a leader in Digital Operations Management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future. Over 13,000 organizations (including 60 of Fortune 100) rely on PagerDuty to succeed with Digital Transformation, Cloud Migration, and DevOps Modernization. Notable customers include GE, Cisco, Genentech, Electronic Arts, Cox Automotive, Netflix, Shopify, Zoom, DoorDash, Lululemon and more. We are expanding rapidly as a platform for Digital Operations Management using AI/ML and Automation and growing our adoption by Development, IT, Customer Service, Security, and other teams across the organization.
Principal Product Manager, Growth
PagerDuty is seeking a Principal Product Manager to lead our Growth initiatives and drive our transformation of value realization throughout different verticals of our product. In this pivotal role, you’ll own the end-to-end user journey from trial acquisition through paid conversion and platform adoption for existing customers across our Operations Cloud. You will build experimentation capabilities organization-wide while leading the vision, strategy, and execution of conversion optimization initiatives.
You will collaborate closely with product, engineering, design, pricing, and go-to-market teams to transform PagerDuty’s value realization and product adoption. Your analytical mindset and ability to synthesize user behavior data with experimentation results will be crucial as you optimize conversion funnels, onboarding experiences, and feature adoption workflows. The ideal candidate excels at building experimentation cultures, demonstrates strong business acumen in hybrid SLG/PLG environments, and thrives in fast-paced settings while managing multiple priorities and training other PMs on growth practices.
Key Responsibilities:
Growth Strategy & Experimentation
- Lead the vision, strategy, and execution for AI growth products and services.
- Lead vision, strategy, and execution for trial-to-paid conversion as well as existing customer optimization across Operations Cloud platform
- Build and scale experimentation infrastructure and culture across product teams
- Guide products through optimization cycles, setting clear success criteria and stage-gates for conversion improvements
- Make data-driven decisions to optimize user onboarding, activation, and expansion metrics
Cross-Functional Leadership & Enablement
- Matrix manage 8 engineers and dedicated UX designer focused on growth initiatives
- Train and enable existing PMs to integrate growth mindset and experimentation practices
- Collaborate with pricing team on packaging strategies that drive user adoption during consumption model transition
- Partner with Marketing, Sales, and Customer Success to define product-led go-to-market strategies
User Experience & Conversion Optimization
- Transform fragmented trial experiences into cohesive user journeys that drive activation
- Build in-product growth levers (upgrade prompts, usage dashboards, feature discovery workflows)
- Optimize product navigation and information architecture for self-service adoption
- Leverage AI capabilities where appropriate to enhance personalization and user guidance
Analytics & Performance
- Establish growth analytics capabilities to understand user behavior and conversion drivers
- Design and execute A/B and multivariate testing programs to optimize key growth metrics
- Synthesize qualitative customer feedback with quantitative experimentation results to ruthlessly prioritize based on impact
- Drive rapid iteration cycles with comfort for frequent testing and learning
Basic Qualifications:
- Deep understanding of a developer and reliability engineer as an end user and how they relate with the rest of their organization
- Understanding of the relationship between the core end user and the buye
