Galway Experience Centre (GEC) Customer Engagement Lead

Galway Experience Centre (GEC) Customer Engagement Lead

  

This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2 days per week from an HPE office.

Job Description:

   

Role Purpose

As the Galway Experience Centre (GEC) Customer Engagement Lead, you will develop and expand the GEC, creating unique experiences for customers and partners. Your responsibilities include designing, implementing, and managing the overall visitor experience for specific segments, products, or solutions.

In this position, you will apply advanced subject matter expertise to address complex business challenges and consistently contribute to the development of innovative concepts and methodologies. You will support work on intricate problems requiring thorough analysis of various situations and data involving multiple factors.

You will lead or provide specialized knowledge to functional project teams and actively participate in cross-functional initiatives. Based on assessments from experience centre visits, you will offer guidance for process improvements and assist in formulating organizational policies.

Additionally, you will frequently represent the company to external customers, partners, and clients. Exercising considerable independent judgment, you will select optimal methods for fulfilling tasks and achieving objectives. Where appropriate, you will mentor and guide customers, partners, and employees.

Responsibilities:

• Define customer experience requirements across customer touchpoints typically for multiple products/solutions across several businesses.
• Apply and tailor customer experience design methods to lead complex cross-functional and cross-partner customer experiences.
• Influence cross functional teams, including non-company entities to design customer/partner experience across the product sales cycle, including the overall relationship.
• Partner with horizontal teams to deliver experiences to the market.
• Establish and execute metrics to assess customer and partner experience. Record and evaluate findings related to experience outcomes.
• Leverage the experience outcomes to support sales efforts by identifying further opportunities and strengthening relationships with customers and partners
• Develop and oversee customised customer and partner experiences for the GEC
• Lead discussions, distil key insights, and determine actionable follow-up plans following briefings.
• Offer strategic guidance for process enhancement and policy establishment within the GEC.

 
Education and Experience Required:

• BA or BS in Marketing or related field; MBA preferred.
• 10+ years marketing experience.
• Industry, sales, channel and/or program experience a plus.

 
Knowledge and Skills:

• Mastery knowledge of marketing fundamental, products/services/solution lifecycle and knowledge management.
• Experience across integrated marketing communications.
• In-depth knowledge of industry and customer segments and demand generation program.
• Strong partner focus, including experience with global and local ISVs, SI, retail or channel partners.
• Excellent written/oral communications and analytical skills.
• Excellent interpersonal skills; ability to build, manage and influence virtual teams.
• Excellent negotiating skills.
• Ability to interface effectively with all levels of management and functional disciplines.
• Excellent influencing, consensus-building and conflict-resolution skills.

Impact/Scope:

•  Initiate/drive innovative/ breakthrough cross-functional and cross-organizational strategies and tactics that generate revenue and share.

Complexity:

• High – Extensive cross- functional/cross-organizational senior management, partner and/or customer interface; deals with complex strategic/tactical issues

Accountability, Accountability, Action Planning, Active Learning, Active Listening, Bias, Business, Business Planning, Coaching, Commercial Acumen, Computer Literacy, Creativity, Critical Thinking, Customer Insights, Data Analysis Management, Data Collection Management (Inactive), Data Controls, Design Thinking, Empathy, Follow-Through, Growth Mindset, Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity, Market Analysis {+ 5 more}

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Job:

Marketing

Job Level:

Master

    

    

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

   

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

   

No Fees Notice & Recruitment Fraud Disclaimer

 

It has come to HPE’s attention that there has been an increase in recruitment fraud whereby scammer impersonate HPE or HPE-authorized recruiting agencies and offer fake employment opportunities to candidates.  These scammers often seek to obtain personal information or money from candidates.

 

Please note that Hewlett Packard Enterprise (HPE), its direct and indirect subsidiaries and affiliated companies, and its authorized recruitment agencies/vendors will never charge any candidate a registration fee, hiring fee, or any other fee in connection with its recruitment and hiring process.  The credentials of any hiring agency that claims to be working with HPE for recruitment of talent should be verified by candidates and candidates shall be solely responsible to conduct such verification. Any candidate/individual who relies on the erroneous representations made by fraudulent employment agencies does so at their own risk, and HPE disclaims liability for any damages or claims that may result from any such communication.